Accorhotel

Accorhotel

Assistant Manager, Front Office (INSPIRE Participant - Leadership Development Program) - 18 month contract

Calgary, AB, Canada

Sponsorship not specifiedDetected 1 day ago
Inventory ManagementLeadershipCommunicationMentoringAdaptabilityOrganizational Skills

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Our are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
  • Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.
  • Our story is woven into the fabric of Calgary's history, and our people are at the heart of it all.

Responsibilities

  • Lead and coach colleagues to provide luxury guest service, ensuring personalized and memorable experiences.
  • Manage and oversee arrivals and departures to ensure smooth operations and the highest level of guest satisfaction.
  • Act as Manager on Duty, serving as a resource and support to all departments to ensure the smooth overall operation of the hotel in the absence of Department Heads and other Managers.
  • Manage, train, develop, and motivate all colleagues reporting to this position to enhance performance and guest satisfaction.
  • Develop, implement, and maintain an upsell incentive program to motivate employees and maximize hotel revenue.
  • Effectively interpret and enforce the Collective Bargaining Agreement to maintain a fair and effective work environment.
  • Support in monitoring hotel policies and standard operating procedures to ensure adherence across departments.
  • We support each other and we always stand together.​
  • We have authority to take initiative and anticipate moments that create unforgettable experiences. ​
  • We build trust through mutual respect and being authentic.​

Requirements

  • Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.
  • Minimum of 2 years of experience in Rooms Division with a strong foundation in Front Office operating systems.
  • Demonstrated ability to professionally address and resolve complex challenges across all levels.
  • A post-secondary degree in Hospitality or Business is an asset, but all disciplines are welcome.
  • Must be legally eligible to work in Canada.

Skills

  • A natural ability to connect with teams, guests, and leadership.
  • Excellent verbal and written communication skills.
  • Committed to fostering an open, engaging, and trusting work environment that aligns with the company's mission, brand promise, and values.
  • Passion for delivering exceptional guest experiences, with a strong focus on quality and attention to detail.
  • Goal-Oriented Mindset:

Compensation

  • Foster a positive and collaborative culture to achieve superior colleague satisfaction, as measured in the annual Employee Engagement Survey.

Benefits

  • We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
  • Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees.
  • Company-matched pension plan, as well as RRSP & TFSA options.

Company info

  • Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular, and 34 more in the pipeline, in 30 countries around the globe.
  • At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive.
  • Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.
  • We are searching for passionate, driven individuals who are eager to grow into future hospitality leaders.
  • At Fairmont, we want to bring out your highest potential.
  • This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
  • We are the first smiles guests see and the last goodbye they remember.

Visa & Work Authorization

  • The hotel is unable to assist candidates in obtaining Canadian work authorization
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This listing is sourced directly from Accorhotel's careers page and normalized into a canonical job model.