Ptc
Transition Architect
Uniontown, PA, USA
No sponsorship$100k-$120kDetected 21 days ago
Object-Oriented ProgrammingAccessibilityExcelRecruitingCustomer SuccessCommunicationProblem SolvingCritical ThinkingTime ManagementMentoringMicrosoft Office
About the role
- Our world is transforming, and PTC is leading the way.
- Our people make all the difference in our success.
- The anticipate d annual salary range for this position is between $100,000-$120,000.
Responsibilities
- Leads efforts in qualifying that platform/product release updates function as expected
- Identifies issues with the platform/product and drives them to a resolution
- Reviews customer build and customization packages and provides feedback on potential issues that may be upgrade impactful
- Builds knowledge content/materials and delivers enablement to relevant stakeholders when necessary
- Expected to participate and lead discussions with various other groups within PTC, including but not limited to R&D, Product Management, Customer Success, and Service Management at various levels from Engineer to VP levels
- Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Requirements
- Strong Object-Oriented Programming expertise
- Ability to effectively train people
- Proficiency in web development technologies, Microsoft Word, Excel, PowerPoint, Project and Outlook
- Familiarity with SaltStack
Nice to have
- 4-8 years professional technical experience preferred
Compensation
- PTC carefully considers a wide variety of factors when determining compensation.
Company info
- Supports educating customers on operational processes and expectations around SaaS offerings
- Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
- The person in this role will be part of the SaaS Upgrade and Transitions Team and will be responsible for routinely and proactively assessing PTC software, PTC tooling, and customer specific landscapes to qualify that there are valid paths to either upgrade them to newer supported versions and/or to a new PTC SaaS offering when applicable.
- The SaaS Upgrade and Transitions Team is responsible for ensuring that there are viable and well understood paths for keeping our SaaS hosted customers on supported versions of our software.
- We strive to ensure that customers understand the processes and expectations with upgrading their solution(s), support efforts to ensure that our customers are continuously in a state where we can upgrade them to a newer version of our software with minimal challenges and efforts, and to help qualify the viability of customers who may be a candidate to move to a different SaaS offering.
- If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are.
Visa & Work Authorization
- This position requires US citizenship
This listing is sourced directly from Ptc's careers page and normalized into a canonical job model.