Manulife and John Hancock

Process Transformation Consultant – Group Benefits Operations

Waterloo, Ontario

Sponsorship not specifiedDetected 2 days ago

Data AnalysisData VisualizationProcess ImprovementLeadershipCommunicationProblem SolvingLean Manufacturing

About the role

You will challenge existing processes, test assumptions with data, and apply Lean Six Sigma discipline to ensure improvements are scalable and sustained over time.
Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

Identify, prioritize, and lead high‑impact process improvement initiatives aligned to GB Operations and SFS performance objectives
Apply DMAIC to diagnose complex operational issues, identify root causes, and implement practical, sustainable solutions
Own improvement outcomes, including cycle time reduction, capacity release, quality improvement, and service performance
Lead end‑to‑end value stream mapping to understand flow across functions and identify bottlenecks, constraints, rework, and non‑value‑added activity
Assess handoffs, policies, and decision points that drive delays or variation
Design future‑state processes that improve throughput, stability, and customer and colleague experience
Define and implement control plans, KPIs, and visual management to ensure gains are sustained
Partner with technology, automation, and delivery teams to enable process improvements through low‑code automation, workflow tooling, or GenAI solutions where appropriate
Lead cross‑functional working sessions to test solutions, resolve constraints, and drive implementation
Partner with change management resources to ensure improvements are embedded, adopted, and sustained

Proven track record of leading complex, cross‑functional transformation initiatives and delivering measurable operational and financial results
Deep expertise in Lean, Six Sigma, and value stream management, with hands‑on application of DMAIC
Demonstrated ability to work effectively with senior leaders (Director / AVP level) and influence action through evidence‑based insights
Clear, structured communication skills, with the ability to explain complex problems and solutions in practical terms
As a Transformation Consultant, you are a process improvement leader with strong operational instincts and a bias for action.

Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI)
hands‑on development is not required, but the ability to identify process‑led automation opportunities and route them to Power Platform or GenAI delivery teams is an asset
Exposure to enterprise‑scale transformation or operating model change
When you join our team:
We'll empower you to learn and grow the career you want.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, r

This role is fully dedicated to Group Benefits Operations and carries clear accountability for measurable operational results, not just analysis or recommendations.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

Experience working in or supporting Group Benefits Operations or Sponsor Financial Services

This listing is sourced directly from Manulife and John Hancock's careers page and normalized into a canonical job model.