Jobber
Senior Customer Analytics Manager (Sales & Partnerships)
Toronto · Senior
Sponsorship not specifiedDetected 12 days ago
PythonData StructuresCode ReviewSQLSnowflakeRESTdbtData ScienceData VisualizationA/B TestingStakeholder ManagementMarketing AnalyticsSalesforceSalesOutbound SalesForecastingLeadershipCommunicationCollaborationMentoringAdaptability
About the role
- This is an individual contributor leadership role, not a people leadership role.
- The ideal candidate brings strong business acumen, deep analytical expertise, and excellent communication skills.
- The Senior Customer Analytics Manager (Sales & Partnerships) will:
Responsibilities
- ARE YOU PASSIONATE ABOUT USING DATA TO DRIVE IMPACTFUL BUSINESS DECISIONS?
- Lead the Sales and Partnerships analytics domain through influence, ownership, and strong judgment.
- Act as a strategic thought partner and internal consultant to Sales and Partnerships stakeholders, helping them clarify business questions, evaluate opportunities, measure performance, and make better decisions.
- Evaluate the impact of sales plays, partner programs, channel initiatives, lead routing strategies, go-to-market motions, campaigns, and operational changes.
- Build a strong analytical understanding of Jobber's Sales and Partnerships motions, including how different channels, segments, partners, and sales motions contribute to acquisition growth.
- Identify opportunities to improve conversion, productivity, prioritization, partner performance, and acquisition efficiency.
- Support strategic planning, forecasting, target setting, business cases, and resource allocation decisions across Sales and Partnerships.
- Partner with cross-functional teams and go-to-market leaders to improve reporting foundations, metric definitions, funnel visibility, and decision-making workflows.
- Analyze the quality and long-term value of acquired customers, helping Jobber optimize for durable growth rather than acquisition volume alone.
- Create reusable frameworks and decision tools that help teams evaluate trade-offs across growth, efficiency, customer quality, and operational complexity.
Requirements
- Strong experience in B2B SaaS sales, partnerships, acquisition, revenue, or go-to-market analytics.
- Proficiency with BI and data visualization tools such as Tableau, with a focus on clear, compelling, and actionable reporting and narratives.
- Strong business acumen and strategic judgment, with the ability to connect analytical work to company-level growth, efficiency, and customer outcomes.
- A passion for storytelling through data, with the ability to distill complex analyses into simple, influential insights.
- Proven ability to thrive under pressure, navigate ambiguity, and bring structure to complex or competing demands.
- Experience with Python, dbt, Snowflake, Salesforce, data modelling, and productionized analytics workflows is a strong asset.
- You are comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results independently.
- You know how to focus on the highest-impact work while helping stakeholders understand what must be deprioritized.
Skills
- Translate complex business questions into clear analytical plans, decision frameworks, and actionable recommendations.
Benefits
- Help define, refine, and govern the KPIs that matter most for Acquisition, including funnel conversion, sales efficiency, partner-sourced growth, pipeline health, revenue quality, and downstream customer value.
Company info
- Analytics is part of the Strategy & Analytics department, our internal consulting team - they're the decision support mechanism that connects data & business insights with the rest of the organization.
- In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber's ecosystem.
- We're looking for a Senior Customer Analytics Manager (Sales & Partnerships) to be part of our Analytics team.
- With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience.
- Running a small business today isn't like it used to be-the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more.
- Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more.
- With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011-but we've just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24.
This listing is sourced directly from Jobber's careers page and normalized into a canonical job model.