Holland Knight
Client Relations and Development Analyst
Chicago
Sponsorship not specified$102k-$152kDetected 31 days ago
Project ManagementCRMBusiness DevelopmentM&AResearchLeadershipCommunicationCollaborationPublic SpeakingAdaptabilityMicrosoft Office
About the role
- This position is based in our Chicago office.
- The position blends analytical rigor with strong interpersonal skills to ensure exceptional client experience and long-term relationship success.
- This position may be filled in Illinois.
Responsibilities
- Serve as the primary CRO point of contact for client opportunities and key relationship development supporting partners in the region/area determined by Management, ensuring high levels of satisfaction and addressing inquiries promptly.
- Develop and maintain strong relationships with key clients and stakeholders, understand their needs and provide tailored solutions.
- Source new leads and opportunities for the CMAS section and cross sell other sections and practices when the opportunity arises.
- Work with the Manager and Director to establish clear and measurable client engagement goals each year, focusing on key performance indicators such as new client engagement, partner feedback, and growth in client portfolio value.
- Participate in client development calls upon partner and/or CRO leadership request, contributing ideas, conducting competitor research, and facilitating follow-ups to enhance client service.
- Assist in identifying, planning, and participating in external conferences, events, and publications that support partners in business development and opportunity identification, adhering to the firm's budgetary guidelines.
- Support the reporting funnel, including tracking key performance indicators (KPIs), team engagement tagging on new matter intake, track opportunities, introductions, interactions, follow-up actions, and specific targets for HK Deal Flow, CMAS and other firm engagements as outcomes of these focused efforts.
- Support client meetings, including agenda preparation, note-taking, and follow-up action tracking.
- Collaborate cross-functionally with internal teams (Marketing, CRM, Finance, etc.) to resolve client, prospect and attorney needs.
- senior care planning support
Requirements
- Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
- Bachelor's degree in business administration, Communications, Economics, English, Finance, Political Science or related field.
- 4+ years of experience in professional services (preferably legal).
- Familiarity with middle-market M&A processes or private capital markets.
- Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
Nice to have
- Proficiency with Intapp DealCloud (experience customizing workflows, dashboards, and reports is a plus).
Compensation
- In accordance with applicable Pay Transparency Laws, the pay range for this position in these locations is 102,000.00 - 152,000.00 per year.
Benefits
- Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
- short and long term disability insurance
- tax-advantaged accounts for health care expenses, including FSAs and HSAs
- health advocacy services
- behavioral health and counseling resources for all family members
- profit sharing
- and paid holidays and other paid time off, including paid leave for new parents.
Equal opportunity
- Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.
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