Verily Life Sciences

Benefits & Payroll Specialist

Waterloo, Ontario · Full-time

No sponsorship$74k-$83kDetected 31 days ago

C++Data ScienceHRISZendeskResearchLeadershipCommunication

About the role

Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise.
Our salary ranges are determined by role, level, and location.

Policy Stewardship & Communications: Ensure alignment with HR policies and Canadian employment standards (ESA) while translating complex regulatory and plan documents into clear, employee-facing communications.
Service Delivery & Operational Feedback: Monitor personal and team case volumes to maintain high service standards, actively identifying recurring themes and trends to brief Operations and Program Managers.
Monitor personal and team case volumes to maintain high service standards, actively identifying recurring themes and trends to brief Operations and Program Managers.

2+ years working within a centralized HR Help Desk or Shared Services environment, successfully managing high-volume ticketing queues (e.g., ServiceNow, Zendesk, Workday Help).
Direct experience and working knowledge of CPP/QPP, EI, ROE requirements, and provincial Employment Standards Acts (ESA).
Proven track record of meeting or exceeding Service Level Agreements (SLAs) in a fast-paced environment.
Minimum Qualifications
3+ years in HR operations, with a strong focus on Canadian payroll and benefits administration.
Demonstrated "measure twice, cut once" approach to managing payroll and benefits data changes to ensure 100% operational accuracy.

PCP (Payroll Compliance Professional) or PLP (Payroll Leadership Professional) designation.
Proven ability to translate complex technical "legalese" or regulatory jargon into warm, empathetic, and employee-friendly "plainspeak."
A proactive mindset with a demonstrated ability to identify patterns in employee inquiries and suggest continuous improvements to documentation or processes.
A team-first attitude with experience working seamlessly alongside HR Generalists and cross-functional teams to ensure optimal employee case routing.
Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.
Verily is an equal opportunity employer.
For our EEO Policy Statement, please click here.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Canada base salary range for this full-time position is CAD $74,000 - $83,000 + bonus + equity + benefits.

Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities.
As a Benefits & Payroll Specialist, you will be a primary point of contact for Canadian employees, serving as the subject matter expert for all benefits and payroll-related matters.
This role focuses on high-touch employee support-managing inquiries across payroll and benefits-while maintaining operational excellence.
Frontline Case Management & Support: Manage a high-volume Canadian benefits and payroll help desk queue, delivering accurate, timely resolutions to employee inquiries within established SLAs.
Lifecycle & Leave Administration: Administer benefits enrollments, status changes, and unenrollments while partnering with Leave Managers and HRBPs to coordinate integrated responses regarding pay and benefit impacts.
External Partner Liaising: Serve as the primary point of contact for benefits carriers and government agencies (CRA, Revenu Québec, Service Canada) to precisely handle ROEs, garnishments, and compliance inquiries.

Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise.
Description
As a Benefits & Payroll Specialist, you will be a primary point of contact for Canadian employees, serving as the subject matter expert for all benefits and payroll-related matters. This role focuses on high-touch employee support-managing inquiries across payroll and benefits-while maintaining operational excellence. You will work closely with our Canadian HR Generalist to manage frontline cases, process benefits and payroll transactions, and partner with internal teams and vendors to ensure our Canadian operations remain compliant, efficient, and employee-centric.
You will work closely with our Canadian HR Generalist to manage frontline cases, process benefits and payroll transactions, and partner with internal teams and vendors to ensure our Canadian operations remain compliant, efficient, and employee-centric.

Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.

This listing is sourced directly from Verily Life Sciences's careers page and normalized into a canonical job model.