netvendor

netvendor

Training Specialist

Tualatin, Oregon

Sponsorship not specifiedDetected 10 days ago
ExcelProcess ImprovementCustomer SupportLeadershipPublic SpeakingMicrosoft Office

About the role

  • About NetVendor NetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations.
  • About the J ob The Training Specialist is responsible for training and providing quality assurance for all Customer Service Representatives.
  • They listen to calls, review emails, provide feedback and training to Customer Service Representatives so they improve quality and productivity.

Responsibilities

  • Our comprehensive suite of software products empowers clients to ensure vendor compliance, optimize maintenance operations, and facilitate seamless bidding, all with a commitment to professionalism, precision, and trust.
  • This person will also be responsible for designin g, documenting, and implementing training resources as well as building and maintaining a knowledge base for the Customer Service team.
  • Organize and develop training manuals, presentations, and guides to help with training and development initiatives.
  • Manage our Knowledge Base content by creating & maintaining Customer Service team policies and procedures.
  • We are committed to building a diverse and inclusive workplace where everyone can thrive.

Requirements

  • 2-4 years of Customer Service experience
  • We are looking for someone who:
  • Communicates effectively, both verbally and in writing
  • Identifies areas for improvement independently
  • Teaches, listens, and provides constructive feedback in a positive manner to help team members improve
  • Speaks confidently to small and large groups, inspiring and motivating others
  • Is proficient with Microsoft Word, Excel, and Outlook, as well as email and chat technologies
  • Thinks critically and creatively to troubleshoot, solve problems, make logical decisions, and set priorities
  • Works effectively under pressure in a fast-paced, metric-driven environment that requires multitasking
  • Demonstrates strong interpersonal skills, including active listening, giving and receiving feedback, and setting expectations
  • Education & Experience

Nice to have

  • Experience in a role that involves training and leadership preferred
  • Bilingual preferred - fluent in both English and Spanish languages
  • Preferred experience with NICE inContact or other similar contact center programs

Compensation

  • 7 per year + 1 floating holiday

Company info

  • Create process improvement s to help overall quality of service to customers and other stakeholders.
  • We are looking for someone who can work out of our Tualatin, OR office during initial training and ramp up, and will have the option for a hybrid schedule in the future.

Equal opportunity

  • NetVendor is an equal opportunity employer.
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