Ramp
Enterprise Customer Activation Manager
New York, NY (HQ) · Senior · Full-time
Sponsorship not specifiedDetected 35 days ago
Project ManagementAccountingQuickBooksVendor ManagementProcurementERPCustomer SuccessCommunicationTime ManagementNetSuite
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Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp's upmarket customers quickly unlock value from our AP Automation and Procurement products.
- In this role, you will help shape Ramp's Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact.
Responsibilities
- Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds
- Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.
- At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
- If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
Requirements
- 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
- Excellent verbal and written communication skills, including the ability to explain complex workflows simply
- Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
- Demonstrated ability to quickly learn a product deeply and articulate the "why" behind product decisions
- Ability to anticipate customer needs and position product capabilities proactively
- Comfort operating in a fast-paced, high-growth environment with evolving processes
- Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
- Experience at a high-growth startup
Compensation
- Fertility HRA (up to $10,000 per year)
Benefits
- Centralized home-office equipment ordering
- Health and wellness stipend
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- Relocation expense coverage to NYC or SF (if needed)
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
Company info
- ABOUT THE ROLE The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp's upmarket customers quickly unlock value from our AP Automation and Procurement products.
- Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment
- Educate customers on Ramp's AP workflows, procurement best practices, approval logic, vendor management, and policy configuration
- Understand customers' current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout
- Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
This listing is sourced directly from Ramp's careers page and normalized into a canonical job model.