Houston Rockets
Part-Time Guest Services Representative
Houston, TX · Part-time
Sponsorship not specifiedDetected 11 days ago
Customer SupportLeadershipCommunicationOrganizational Skills
About the role
- General Description: The Part-Time Guest Services Representative serves as the front-line ambassador for all events, including NBA/WNBA games, concerts, and special events.
- This role is responsible for creating a welcoming, safe, and high-energy environment by providing exceptional customer service and assisting guests throughout the venue.
- This position plays a key role in delivering a memorable fan experience aligned with the organization's commitment to Passion, Accountability, Customer Focus, and Teamwork.
Responsibilities
- Greet guests in a friendly, professional, and energetic manner upon arrival Assist guests with directions, seating locations, and general venue information Provide accurate event details, including promotions, amenities, and policies Proactively engage with fans to enhance their overall experience Staff assigned areas such as entry gates, concourses, seating sections, and premium areas Assist with ticket scanning, ushering, and crowd flow management Ensure all assigned areas are clean, organized, and guest-ready Support pre-event, event, and post-event responsibilities Monitor guest behavior and maintain a safe, positive environment Ensure compliance with venue policies and code of conduct Identify and escalate issues to supervisors or security when necessary Assist with emergency procedures and provide support during incidents Address guest concerns calmly and professionally Provide solutions in real-time or escalate concerns to supervisors Maintain a customer-first approach in all interactions Work closely with Guest Experience Supervisors, Security, Ticket Operations, and other departments Participate in pre-event briefings and team huddles
Requirements
- The employee is regularly required to stand, sit, walk for an extended period of time
- Ability to receive detailed information through oral communications from guests, radios and overhead sound Will be able to transfer and move items for departmental needs.
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This listing is sourced directly from Houston Rockets's careers page and normalized into a canonical job model.