New Era Technology

New Era Technology

IT Support / Desktop Support Technician (Entry Level)

San Jose, CA · Junior

Sponsorship not specifiedDetected 5 days ago
Customer SupportVPNCiscoCommunicationCollaborationProblem SolvingMicrosoft OfficeCompTIA

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.

Third-party placement is common here

24% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 4 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: Schneider National Inc · Hub Group · Meta Platforms, Inc.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.
  • If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.
  • You will help users when their computers, applications, operating systems, VPN, or other IT services are not working properly.

Responsibilities

  • Responding to and resolving support requests within expected timelines.

Requirements

  • Experience supporting users in a corporate IT environment.
  • Experience using an IT ticketing / case management system.
  • Experience supporting Microsoft 365 / Office 365.

Nice to have

  • CompTIA A+ certification is preferred, or equivalent hands-on experience.

Skills

  • Experience with some or most of the following technologies is preferred:
  • Lenovo ThinkPad laptops
  • Apple MacBooks / macOS
  • Microsoft Windows 10
  • Microsoft Office / Microsoft 365
  • Adobe Suite
  • Cisco AnyConnect VPN
  • SCCM / Microsoft Endpoint Configuration Manager
  • Casper / Jamf or similar Mac management tools
  • McAfee / enterprise antivirus solutions
  • PingID or similar MFA solutions
  • CrashPlan or similar backup solutions

Company info

  • Join New Era Technology, where People First is at the heart of everything we do.
  • With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.
  • Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
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This listing is sourced directly from New Era Technology's careers page and normalized into a canonical job model.