Xero
Customer Success People Lead
US: Denver (1615 Platte St Suite 200)
Sponsorship not specified$89k-$111kDetected 5 days ago
OnboardingCustomer SuccessLeadershipCommunicationMentoring
About the role
- Sitting within our Customer Experience function, you will use your collaborative leadership style to guide, mentor, and provide strategic direction to a dedicated team of specialists across our key programmes.
- By fostering a high-performance culture, you will directly influence customer retention, product utilisation, and long-term customer satisfaction.
- The team works closely with global go-to-market stakeholders, product, marketing, and technology teams to ensure a seamless journey for our users.
Responsibilities
- Driving customer retention and revenue-based outcomes across Partner (Accountants and Bookkeepers) and Direct (Small Businesses) channels
- Implementing modern selling and onboarding methodologies to drive product utilisation and satisfaction.
- Exceptional communication skills are key, enabling you to build trust, influence stakeholders, and resolve customer issues effectively.
Requirements
- Your toolkit includes a strong understanding of SaaS principles, modern customer onboarding, or sales motions.
Compensation
- $89,100 - $111,400 USD
- Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
Benefits
- Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave.
- Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page.
- Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs.
- You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
This listing is sourced directly from Xero's careers page and normalized into a canonical job model.