Notable

Customer Success Lead

Chicago, IL

Sponsorship not specifiedDetected 8 days ago

SwiftSalesCustomer SuccessCadencePatient CareLeadershipCommunicationCollaborationOrganizational Skills

About the role

This isn't just a lofty goal - it's something we're achieving every single day.
Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale.
This is a highly visible role requiring strong executive presence, operational rigor, and the ability to translate strategy into measurable outcomes.

Establish and maintain trusted relationships with C-suite and senior leaders, serving as a strategic advisor aligned to their organizational priorities and constraints.
Lead executive-level conversations that connect Notable's platform capabilities to measurable operational, financial, and clinical outcomes.
Develop and maintain multi-quarter value roadmaps that align customer priorities, financial levers, and Notable's platform capabilities.
Proactively identify risk, misalignment, or underperformance and lead structured action plans to course-correct in partnership with internal teams.
Establish and maintain clear governance structures, executive cadences (e.g., QBRs, SteerCos), and escalation paths to ensure transparency and accountability.
Own durable systems of record for account plans, value roadmaps, risks, decisions, and commitments.
Drive disciplined communication that reduces ad hoc work and ensures alignment across customer and internal stakeholders.
Serve as the internal quarterback across Customer Success, Delivery, Product, Support, and Partnerships to ensure commitments are met and outcomes are delivered.
Drive clarity on ownership, priorities, and timelines across teams-escalating when necessary to protect customer outcomes.
Partner closely with Partnerships to support renewals and expansions through demonstrated value, roadmap execution, and identification of whitespace opportunities

Exceptional communication skills, with the ability to synthesize complexity into clear executive-level narratives and action plans.
Bachelor's degree or equivalent practical experience.

Notable is the leading healthcare AI platform for transforming workforce productivity.
We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity.
When you join Notable, you become part of a force actively transforming healthcare.
As a Customer Success Lead (CSL) for strategic accounts at Notable Health, you are the accountable owner of customer outcomes across some of our most complex and high-impact healthcare partnerships.
Successful CSLs at Notable are not only relationship builders, but operators who bring clarity, structure, and accountability to complex healthcare environments.
Own overall account health, including adoption, utilization, realized ROI, and retention across assigned accounts.

Ensure customers can clearly articulate the value delivered by Notable to their internal stakeholders and leadership.
What We Are Looking For:
Therefore, our culture is purposeful in pursuit of this mission.
We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together.

This listing is sourced directly from Notable's careers page and normalized into a canonical job model.