C3EL
IT Support Specialist - Senior
Salem, OR · Senior
No sponsorshipDetected 39 days ago
iOSCybersecurityCustomer SupportVPNCommunicationMicrosoft Office
About the role
- Security Clearance: Ability to Obtain Public Trust
Responsibilities
- IT Support Specialist - Senior
- The support will range from simple to complex system issues and may include VIP support requirements.
Requirements
- Ability to attain a Public Trust clearance by completing "eApp National Background Investigation Services (NBIS)" form.
- Must have a minimum of 7 years of related experience providing technical, deskside support.
- Travel to various field sites is required, so reliable and independent transportation will be needed.
- HDI Technical Support Professional required within six (6) months of employment.
- Certifications desirable but not required include A+, Net+, and Sec+.
- A minimum of a High School diploma is required.
- Ability to Obtain Public Trust
- (Due to the nature of the work and contract requirements, U.S. Citizenship is required. )
- Must have strong customer service skills and be able to multitask between hardware and software solutions.
- Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.
Nice to have
- This professional will specialize in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.
- Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software.
- Understanding of the MAC OS Imaging process using JAMF preferred but not required.
- May be assigned to assist in leading small projects and team efforts.
- Familiarity with Remedy and Service Now a plus
- Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
Skills
- Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed.
- Escalates complex problems to upper-level deskside engineers.
Visa & Work Authorization
- Security Clearance: Ability to Obtain Public Trust
This listing is sourced directly from C3EL's careers page and normalized into a canonical job model.