Twilio careers

Twilio careers

Staff Impartner Product Owner, PRM

Remote - US · Staff+

Sponsorship not specified$121k-$151kDetected 10 hours ago
AgileJiraConfluenceSalesforceCRMM&AERPLeadershipCommunicationCollaboration

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odds of building a lasting career here

56Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role88
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient.

Responsibilities

  • Be the Platform Expert: Act as the primary subject matter expert and trusted advisor for our Impartner PRM platform, defining and getting alignment on partner portal workflows, deal registration policies, and lead distribution procedures.
  • Bridge Business & Tech: Serve as the strategic liaison between the Partner teams and technical teams, ensuring all business requirements are fully documented, articulate the "what" and "why," and are clearly understood by platform developers.
  • Map & Optimize Processes: Analyze and document "as-is" and "to-be" process flows to identify gaps, friction points for partners, and automation opportunities that can be converted into technical requirements.
  • Maintain Ecosystem Compatibility: Maintain a holistic view of Salesforce and Impartner sync logic, user personas, and data flows to ensure portal configurations do not break upstream or downstream GTM systems.
  • Collaborate on Architecture: Partner closely with solution architects and development teams to design clean, scalable integrations between Salesforce.com, Impartner, and adjacent marketing automation or ERP technologies.
  • Drive End-to-End Delivery: Collaborate with end-users, technical squads, and change enablement teams from initial discovery through requirements gathering, build, user acceptance testing (UAT), and deployment.
  • Own the PRM Roadmap: Maintain a quarterly operational roadmap of enhancements for the partner experience, targeting increased channel efficiency, accurate pipeline reporting, and readiness for scale.
  • Act as the primary subject matter expert and trusted advisor for our Impartner PRM platform, defining and getting alignment on partner portal workflows, deal registration policies, and lead distribution procedures.
  • Serve as the strategic liaison between the Partner teams and technical teams, ensuring all business requirements are fully documented, articulate the "what" and "why," and are clearly understood by platform developers.
  • Map & Optimize Processes:

Requirements

  • We value diverse experiences, and we encourage everyone who meets the required qualifications to apply.
  • Core Salesforce Experience: 5+ years of experience working with Salesforce.com (CRM), with a deep understanding of standard objects (Accounts, Contacts, Leads, Opportunities) and how they sync with external PRM tools.
  • Product Ownership / BA Background: 6-8 years of product ownership, product management, or business analysis experience in an agile environment.
  • Cross-Functional Leadership: Strong presentation, communication, and facilitation skills, with a proven track record of creating alignment among diverse stakeholders.
  • Not all applicants will have skills that match a job description exactly. We value diverse experiences, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering this role. We are always looking for people who will bring something new to the table!
  • Required:
  • Mandatory Impartner Expertise: 8+ years of hands-on experience configuring, managing, or owning the Impartner PRM platform (including experience with modules like Deal Registration, Partner Analytics, or Locator). Impartner Certified Administrator is preferred
  • Process Mapping: Demonstrated ability to document complex workflows and perform clear to-be gap analyses.
  • Project Execution: Success in running project timelines, managing backlogs, communicating across business units, and driving quick, definitive decisions.
  • Desired:
  • Certifications: Salesforce Certified Administrator
  • M&A Integration: Experience consolidating disparate partner portals or CRM systems resulting from mergers and acquisitions.
  • Global Collaboration: Experience working alongside a global GTM or Channel Operations team, navigating international localization or currency requirements.

Nice to have

  • Mandatory Impartner Expertise: 8+ years of hands-on experience configuring, managing, or owning the Impartner PRM platform (including experience with modules like Deal Registration, Partner Analytics, or Locator).
  • Impartner Certified Administrator is preferred
  • Agile Frameworks: Experience working within an Agile methodology (Scaled Agile / SAFe is a big plus).
  • Other Systems: experience with Cloud Coach and Professional Services workflow is a plus

Skills

  • Your career at Twilio is in your hands.
  • That said, every hiring decision is made by real Twilions!
  • See yourself at Twilio
  • About the job

Compensation

  • Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

Benefits

  • Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
  • Target Bonus Percentage 15%

Company info

  • At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
  • At Twilio, we're shaping the future of communications, all from the comfort of our homes.
  • We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.
  • Join the team as Twilio's next Staff, Product Owner, Partner Relationship Management.
  • This position is needed to build extraordinary tools and solutions for our rapidly growing Global Partnerships team in conjunction with our Go-To-Market (GTM) teams.

Equal opportunity

  • equal opportunity employer.
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