whitecapsfc

Premium Concierge (Part-Time)

Vancouver, British Columbia · Part-time

Sponsorship not specifiedDetected 15 days ago

Customer SupportCommunicationProblem Solving

About the role

The Premium Concierge plays a key role in delivering an exceptional match day experience for our Premium Members and VIP guests.
This is an ideal opportunity for individuals with hospitality, customer service, or event experience who are passionate about professional sports and creating world-class guest experiences.

Deliver personalized service through special moments, surprise-and-delight initiatives, and premium gifting opportunities.
Build positive, lasting relationships with Premium Members and returning guests.
Maintain a professional, welcoming atmosphere that reflects Whitecaps FC's premium hospitality standards.
Collaborate with fellow match day staff to ensure smooth operations and an exceptional guest experience.
At Vancouver Whitecaps FC, every match day is an opportunity to create unforgettable moments.
With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada's soccer future.

Experience in hospitality, guest services, premium service, or event operations.
Experience working with VIP guests or premium clientele is considered an asset.
Must be 19 years of age or older.
Applicants must be available to work Vancouver Whitecaps FC home matches throughout the 2026 season, including evenings, weekends, and holidays as required.
If you are passionate about creating exceptional guest experiences, thrive in a fast-paced event environment, and enjoy engaging with VIP and premium clientele, we'd love to hear from you.
We're looking for someone who is:
Friendly, confident, and naturally enjoys interacting with people.
Passionate about delivering exceptional customer service.
Professional and comfortable engaging with high-profile guests and VIP clientele.
A collaborative team player with a positive attitude.
Calm under pressure with strong problem-solving and decision-making abilities.
An excellent communicator with strong verbal and written communication skills.
Able to work independently while maintaining attention to detail.
Qualifications & Experience
Background in hospitality, tourism, event management, or a related field is an asset.

And you're part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief.

Opportunities to be part of creating memorable experiences for our supporters and guests.
If you're passionate about hospitality, enjoy working in a team environment, and take pride in delivering exceptional service, we encourage you to apply and become part of our Premium Hospitality team.
We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada.

Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.

This listing is sourced directly from whitecapsfc's careers page and normalized into a canonical job model.