Celonis

Celonis

Senior Director, Professional Services

New York, US, New York · Director · Full-time

No sponsorship$204k-$240kDetected 15 days ago
AccessibilityStakeholder ManagementNegotiationForecastingPerformance ManagementLeadershipCommunicationMentoring

About the role

  • In this leadership role, you are not just managing projects; you are running a business unit.
  • Define service delivery strategies for new products in your area and act as a sub-regional sponsor for Global Programs.
  • Executive Sponsorship: Serve as the Services Project Sponsor for your portfolio, performing ongoing health checks to govern scope, schedule, and budget.

Responsibilities

  • Maintain accountability for the Services resource forecast, balancing cost, quality, and speed to ensure a highly efficient and healthy business unit.
  • Collaborate with the Customer Organization teams to ensure comprehensive adoption plans (onboarding, training) are incorporated into every project.
  • Own the scoping and selling of Services deals, including complex or strategic engagements.
  • Proactively review your customer portfolio with peers in the Go-To-Market and Customer Organization to identify opportunities for Services that drive further value and user adoption, aligning with Account Executives and Value Engineers.
  • Recruit, mentor, and develop a diverse, high-performing team.
  • Join a mission-led organization where our core values-Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future-drive every decision.

Requirements

  • 9+ years of experience in Management Consulting, Professional Services, or SaaS Implementation, with relevant experience working in the SaaS industry.
  • Ability to understand the Celonis Platform (or similar Process Intelligence technologies) at a level required to lead and direct technical consultants and cross-functional teams.
  • Technical Familiarity: Ability to understand the Celonis Platform (or similar Process Intelligence technologies) at a level required to lead and direct technical consultants and cross-functional teams.
  • Communication: Excellent written and verbal communication skills, with the ability to influence stakeholders at the Senior/Executive level.

Skills

  • Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.

Compensation

  • The base salary range below is for the role in New York, based on a Full Time Schedule.
  • $204,000 - $240,000 USD

Benefits

  • Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off).
  • Benefit from our inclusive parental leave policy-24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
  • Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
  • Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
  • Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.

Company info

  • Celonis makes processes work - for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate - unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
  • Get familiar with the Celonis Process Intelligence Platform by watching this video.
  • Celonis Inclusion Statement:
  • At Celonis, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
  • Celonis makes processes work - for people, companies, and the planet.
  • Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations.
  • We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate - unlocking billions in value.
  • Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
  • At Celonis, we believe our people make us who we are and that "The Best Team Wins".
  • We know that the best teams are made up of people who bring different perspectives to the table.
  • And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
  • Your Privacy:
  • Any information you submit to Celonis as part of your application will be processed in accordance with Celonis' Accessibility and Candidate Notices
  • Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology.

Visa & Work Authorization

  • Serve as the Services Project Sponsor for your portfolio, performing ongoing health checks to govern scope, schedule, and budget.
  • Current and future visa sponsorship is not offered for this role.
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This listing is sourced directly from Celonis's careers page and normalized into a canonical job model.