nwbt

nwbt

Business Technology & Operations Manager

Davenport, Iowa

Sponsorship not specifiedDetected 21 days ago
CRMAccountingProcess ImprovementLeadershipCollaborationProblem Solving

About the role

  • The Business Technology & Operations Manager is a business-facing leadership role responsible for improving how work gets done across the organization.
  • We employ approximately 50 team members who value collaboration, practical problem-solving, and are ready to contribute across teams.

Responsibilities

  • Lead cross-functional improvement efforts that simplify work and deliver measurable results
  • Optimize Microsoft 365, CRM platforms, and other business systems
  • Partner with teams to identify needs, recommend solutions, and move ideas into action
  • Provide training and guidance that supports the adoption of improved tools and processes
  • You will support two businesses, work closely with leadership, and help shape smarter, more effective ways of working.
  • You should be comfortable working across departments, helping others navigate change, and building trust as you introduce better ways of working.
  • Support for professional growth and development

Requirements

  • Bachelor's degree in business, technology, information systems, or a related field
  • Five or more years of experience in operations, process improvement, business systems, workflow automation, or technology enablement
  • The ideal candidate brings strong process improvement and problem-solving skills, experience with business systems and workflow automation, and the ability to turn business needs into practical solutions.
  • Experience in professional services, financial services, or another regulated environment is helpful.
  • If you are energized by meaningful work, collaboration, and the chance to improve how a business operates, this role offers the opportunity to make a visible difference.

Benefits

  • A comprehensive benefits package
  • A retirement plan with a company match
  • Generous paid time off and holidays

Company info

  • Northwest Investment Corp is the parent company of Tower Trust & Investment Company and Centennial Tax & Accounting, two locally rooted businesses with strong ties to the Quad Cities.
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