Retell AI

Senior Content Marketing Manager, Storytelling

San Francisco Bay Area · Senior

Sponsorship not specified$170k-$240kDetected 13 days ago

Agentic AISEOContent MarketingNegotiationLogisticsCustomer SuccessLeadership

About the role

Find, interview, and write stories from Retell's most strategic customers.
Turn customer outcomes into compelling case studies, customer stories, video briefs, sales-friendly narratives, and social excerpts.
Write sharp essays, industry POVs, benchmark narratives, founder-led posts, and thought-leadership pieces that help define the voice AI category.

You'll spot the angles inside customer wins, product breakthroughs, company milestones, team rituals, event moments, and the way we build, work, and play.
Partner with PMM, design, and web to turn positioning into clear, memorable website copy.
Maintain a high bar for clarity, taste, structure, and originality across customer stories, blogs, website copy, newsletters, and social content.
Build strong relationships with customer champions, sales, and customer success so Retell always has a pipeline of stories worth telling.
Own Retell's customer storytelling
Let's build the future together.

3-7 years in content marketing, editorial, or journalism, including B2B SaaS or tech experience
Proven end-to-end ownership of case studies or customer stories
You have owned customer stories end-to-end, not just polished someone else's interview notes
You can talk to an engineer about latency and a VP of CX about containment rates in the same afternoon
Thousands of companies now utilize Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents.

Newsroom or tech media background
Video fluency: can brief an agency shoot and film a scrappy walkthrough yourself
Experience with support, CX, or post-sales audiences
Startup experience, Series A through C
We care less about checkboxes and more about:
Whether your writing earns attention or fills a calendar
Whether sales would actually send what you write
Whether you find the story everyone else missed

100% coverage for medical, dental, and vision insurance
$200/month wellness reimbursement (gym, fitness classes, etc.)
$300/month commuter reimbursement (gas, Caltrain, etc.)
$75/month phone bill reimbursement
$50/month internet reimbursement
Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI.
Equity Provided
Small teams, >$1M revenue/employee, and significant equity.

We work with customers like CVS/Aetna, American Airlines, Lenovo, and Grab, and we have more customer stories than we can tell.
You will interview customers like a reporter, find the angle a marketer would miss, and produce case studies and strategic blogs that people actually read and sales actually sends.
Bring a reporter's eye to Retell's company channels.
You'll turn those moments into sharp social posts that keep the Retell story alive and make the company feel worth following.
Help Retell's narrative stay grounded in what customers actually say, not what marketers wish they said.
We are hiring a Senior Content Marketing Manager to own how those stories get told.

Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT).

This listing is sourced directly from Retell AI's careers page and normalized into a canonical job model.