Eve

Customer Onboarding Manager

Remote - US

Sponsorship not specified$90k-$110kDetected 72 days ago

SparkProject ManagementOnboardingCustomer SuccessCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution.
The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there.
But what makes Eve different isn't just the product.

Cross-functional Collaboration: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated
Problem-Solving: Strong analytical capabilities to design and deliver solutions for customer challenges
Cross-Functional Collaboration: Skilled at working across teams to drive customer success and desired outcomes
Passion for customer success and building long-term partnerships
Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there.
It's how we build it.
If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.
We're on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work.
Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated
Strong analytical capabilities to design and deliver solutions for customer challenges

Customer Success Experience: 3+ years experience in customer onboarding, implementation, or success roles
Technical Aptitude: Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
Communication: Exceptional ability to present clearly and concisely to both business and technical stakeholders
Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
Exceptional ability to present clearly and concisely to both business and technical stakeholders

Experience in legal tech, AI, or data-driven enterprise products
Excellence in project management and organizational skills
Ability to work in a dynamic, fast-paced environment
Strong dedication to customer satisfaction and success
Final compensation will be determined based on a variety of factors, including but not limited to relevant experience, skills, interview performance, and the scope and level of the role and candidate.
💹 401(k) Program with Employer Matching
🧑‍💻 Autonomous Work Environment
🚀 Quarterly Team Gatherings

Final compensation will be determined based on a variety of factors, including but not limited to relevant experience, skills, interview performance, and the scope and level of the role and candidate.

We are growing 2X revenue Quarter over Quarter.
Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
Implementation Support: Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
Customer Training: Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite
Solution Optimization: Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
What We're Looking For:
Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite

This listing is sourced directly from Eve's careers page and normalized into a canonical job model.