Twitch
Business Intelligence Manager
Irvine, CA
Sponsorship not specified$83k-$130kDetected 15 days ago
SQLData AnalysisData ScienceData VisualizationFinancial AnalysisForecastingBudgetingLeadershipCommunicationPublic SpeakingDemand Planning
About the role
- As the Business Intelligence Program Manager, you will join a small, high-impact team responsible for CT's data infrastructure, operational reporting, analytical insights, and dashboards.
- You will also be responsible for CT's financial operations, including operational expenses, workforce management, and regular financial reviews.
- Our organization encompasses safety policy & enforcement, fraud prevention, and customer experience.
Responsibilities
- Own and maintain CT's core KPI dashboards and data infrastructure, ensuring leadership has accurate, timely visibility into operational performance across T&S and CX.
- Build and deliver CT's Monthly Business Review (MBR) data, QBR metrics, and financial analysis, communicating performance clearly to audiences from ICs to senior managers.
- Community Trust (CT) exists to foster an environment where streamers and their communities thrive, while proactively reducing harm and ensuring support is accessible when needed.
- Develop cost and demand forecasting models that inform vendor staffing decisions, budget planning, and capacity allocation across CT's outsourcing operations.
Requirements
- 3+ years of experience in business intelligence, data analytics, or operational reporting in a cross-functional environment
- Proficiency in SQL and at least one data visualization tool (QuickSight, Tableau, Looker, or similar)
- Experience with cost modeling, demand forecasting, or workforce management analytics
- Familiarity with vendor/BPO operations, including cost structures, SLA management, and capacity planning
Compensation
- The base salary range for this position is listed below.
- US, WA, Seattle - Annually
Benefits
- Medical, Dental, Vision & Disability Insurance
- Maternity & Parental Leave
- Your Amazon package will include sign-on payments and restricted stock units (RSUs).
- Learn more about our benefits at https://amazon.jobs/en/benefits.
Company info
- Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
- We're about community, inside and out. You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
- About the Team
- Community Trust (CT) exists to foster an environment where streamers and their communities thrive, while proactively reducing harm and ensuring support is accessible when needed. Our organization encompasses safety policy & enforcement, fraud prevention, and customer experience.
- Twitch is the world's biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more.
- It is where thousands of communities come together for whatever, every day.
- We're about community, inside and out.
- You'll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together.
- We're on a quest to empower live communities, so if this sounds good to you, see what we're up to on LinkedIn and X, and discover the projects we're solving on our Blog.
- Be sure to explore our Interviewing Guide to learn how to ace our interview process.
- Within Customer Trust, the Strategic Intelligence & Governance (SIG) team is the strategic and enablement backbone of the department, where we ensure the business is set up correctly, measure whether it's working, surface insights to drive decisions, and provide the tools that power CT's day-to-day operations.
- The Business Intelligence function owns CT's data infrastructure, dashboards, financial analysis, and operational reporting, ensuring leadership has the insights they need to make informed decisions across the organization.
This listing is sourced directly from Twitch's careers page and normalized into a canonical job model.