SPS-North America

Workplace Experience Ambassador

Washington, District of Columbia, United States

Sponsorship not specifiedDetected 10 hours ago

ExcelProcess ImprovementRecruitingHRHRISCustomer SupportCommunicationMicrosoft Office

About the role

The Workplace Experience Ambassador serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement.
They are the primary point of contact for colleagues and guests, acting as the "face" of our client.
Reporting to the Workplace Experience Manager at the site, the Workplace Experience Ambassador is responsible for delivering the unexpected; making each encounter fun, exciting and personal.

Drives positive experience outcomes for our customer through tailored events that help improve well-being, engagement and productivity
Develops relationships with colleagues and proactively gathers information on their needs to identify customer and SPS services that ensure total satisfaction
Works on community initiatives with the Workplace Experience Manager of the site, designed to develop connections between colleagues, including neighborhood introductions, event support and communications
Supports the Workplace Experience Manager of the site in making strategic decisions regarding the operational and process optimization for the best colleague and guest experience
Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

High school or college degree
3-5 years of customer service experience in dealing with high-touch clients
Proven ability to function successfully within a strong team environment
Strong computer proficiency skills (Word, Excel, PowerPoint)
Must be able to lift a minimum of 10 pounds
Must be able to work under pressure and time deadlines during peak periods
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
You are the person everyone always envies for your energy!
You are willing to go the extra mile, with a positive 'can-do' attitude!

Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Eager to make a difference?
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!

This listing is sourced directly from SPS-North America's careers page and normalized into a canonical job model.