AHEAD
Technical Account Manager, Managed Services Security
United States
Sponsorship not specified$150k-$155kDetected 2 days ago
Cloud PlatformsCybersecuritySIEMSOARSOC OperationsDetection EngineeringIncident ResponseComplianceRoadmappingBudgetingCustomer SupportEMI/EMCCiscoHIPAALeadershipProblem SolvingAdaptabilityCISSP
About the role
- We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
- The role calls for strong security depth across managed detection and response, security operations, endpoint protection, and incident response, combined with client-facing advisory skills and commercial acumen.
- This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.
Responsibilities
- Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews.
- Leads the Quarterly Business Review (QBR) operating model, communicating service value, security trends, risk observations, quantified business impact, and a forward-looking strategic roadmap to executive stakeholders.
- Performs risk and maturity assessments and technology evaluations to identify gaps and prioritize remediation and optimization aligned to strategic goals, compliance frameworks, and security best practices.
Requirements
- Ability to communicate complex technical and security concepts and translate technical activity into quantified business outcomes and service value-verbally and in writing-for both executive and operational audiences.
- Business and commercial acumen, with the ability to balance client value, delivery efficiency, and service profitability.
- Strong analytical and problem-solving skills, with the ability to translate operational and security data into actionable client recommendations.
- Proven knowledge of ITIL frameworks (especially Incident, Problem, and Change Management) and of cybersecurity operations, threat detection, vulnerability management, and security governance concepts.
- Strong customer service orientation, with sound judgment and the ability to prioritize and execute in a fast-paced environment.
- hands-on experience with Palo Alto Networks Cortex XSIAM and Cortex XDR is expected, but not exclusively-demonstrated fluency across other leading SIEM, XDR, and SOAR platforms and security automation is equally key.
- Experience with AI-enabled and agentic SOC operations-how AI, analytics, and automation accelerate detection, triage, and response and reduce mean time to detect and respond-is a core requirement of the role.
Nice to have
- strong renewal and gross retention, plus qualified expansion opportunities surfaced to MSS leadership and account teams.
- Undergraduate degree in Information Technology, Cybersecurity, Computer Science, or a related field preferred.
Skills
- Modern SIEM, XDR, SOAR, EDR, and log management platforms
- Palo Alto Networks Cortex XSIAM
- Palo Alto Networks Cortex XDR
- Windows Server
- Active Directory
- Microsoft 365 and Office 365
- Public cloud platforms
- VMware
- Citrix
- Dell/EMC
- Familiarity with security integrations across endpoint, identity, network, cloud, and ticketing systems.
- Experience with security use case development, detection tuning, operational dashboards, reporting, and workflow automation preferred.
Compensation
- The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount.
Benefits
- sustained high client health and CSAT across the named account base, with issues addressed before they affect the relationship.
- Owns the client health relationship, proactively monitoring service adoption, outcome attainment, and satisfaction signals, and driving corrective action before issues impact renewal or retention.
This listing is sourced directly from AHEAD's careers page and normalized into a canonical job model.