CivilGrid

Head of Customer Success

San Francisco

Sponsorship not specified$175k-$194kDetected 7 days ago

Product ManagementProduct StrategyAccount ManagementCustomer SuccessResearchLeadershipCollaborationGeotechnical Engineering

About the role

Teams at PG&E, Mark Thomas, and dozens of leading engineering firms use CivilGrid to cut research time by up to 88%, reduce project costs, prevent dig-ins, and accelerate delivery on the projects that keep communities running.
We're a venture-backed Series A startup tackling a $4.7T US infrastructure market that has been underserved by software for decades.
This role reports to the Head of Sales and will be based from our San Francisco HQ.

Define Customer Journey: Build the end-to-end customer journey, including onboarding playbooks, renewal & expansion strategies, and QBR structures to ensure value realization for the customer.
Proven ability to drive retention and expansion metrics
We give utilities, civil engineers, and municipalities a single, collaborative source of truth for what's underground so teams can plan, design, and build faster, smarter, and safer.
Build the end-to-end customer journey, including onboarding playbooks, renewal & expansion strategies, and QBR structures to ensure value realization for the customer.

The base salary range for this role is $174,750 - $193,500.
This role has an 80/20 base to commission split, bringing total OTE to $209,700 - $232,200.
Cash is only one part of your total compensation package at CivilGrid, which also includes meaningful early-stage equity, comprehensive benefits, and the opportunity to shape a category-defining company.
The base salary range listed above may encompass various levels and/or geographic locations; final offers are determined based on the candidate's experience, skills, level, and work location.

Cash is only one part of your total compensation package at CivilGrid, which also includes meaningful early-stage equity, comprehensive benefits, and the opportunity to shape a category-defining company.
Proactively monitor health scores to reduce churn and identify expansion opportunities, reporting regularly to executive leadership.

We're looking for a Head of Customer Success who will be a player-coach focused on building foundational retention strategies, scaling team processes, and aligning product value with revenue.
We are only considering candidates in the Bay Area at this time.
Strong empathy for customers and a passion for revenue growth
Expect direct feedback, real ownership from day one, and proximity to customers - huge utilities, public agencies, and engineering firms whose work depends on what we build.
We hire people who care deeply about their craft and the communities our customers serve.
CivilGrid is the trusted civil design platform powering affordable infrastructure renewal and growth.
Our platform consolidates utility records, geotechnical and environmental data, paving moratoriums, and jurisdictional requirements directly from 3,000+ utilities, agencies, and municipalities with full chain-of-custody documentation.
Founded by industry insiders, each with 10+ years in utilities and civil engineering, we move fast, ship work that matters, and stay close to the customers and field teams we build for.

CivilGrid is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, pregnancy, or any other characteristic protected by federal, state, or local law.
Employment decisions at CivilGrid are based on business needs, job requirements, and individual qualifications.

This listing is sourced directly from CivilGrid's careers page and normalized into a canonical job model.