Athene Annuity And Life Company

Athene Annuity And Life Company

Contact Center Manager

West Des Moines, Iowa · Senior

Sponsorship not specifiedDetected 1 day ago
Customer SupportLeadershipCommunicationCollaborationProblem Solving

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 67%

Of 6 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 496 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company.
  • Athene is committed to inclusion and is proud to be an Equal Opportunity Employer.
  • We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

Responsibilities

  • Coach and develop customer service professionals
  • Create a culture of accountability, engagement, and growth
  • Provide clear expectations, feedback, and support
  • Communicate with clarity and build commitment to new ways of working
  • Maintain performance and engagement during periods of transformation
  • Partner across the organization to solve problems and improve processes
  • Teams consistently deliver exceptional customer experiences
  • Process improvements create measurable business impact

Requirements

  • 5+ years of technical experience with 2+ years of people leadership experience
  • Experience leading through change and driving results
  • Proven ability to coach, develop, and motivate teams
  • Strong communication, collaboration, and problem-solving skills
  • Contact center leadership experience is a plus, not a requirement

Nice to have

  • Financial services experience preferred
  • Bachelor's degree or equivalent experience preferred

Company info

  • More for our customers and the financial professionals who offer our products.
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This listing is sourced directly from Athene Annuity And Life Company's careers page and normalized into a canonical job model.