Athene Annuity And Life Company
Contact Center Manager
West Des Moines, Iowa
Sponsorship not specifiedDetected 22 hours ago
Customer SupportLeadershipCommunicationCollaborationProblem Solving
About the role
- If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company.
- Athene is committed to inclusion and is proud to be an Equal Opportunity Employer.
- We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.
Responsibilities
- This role is about more than managing operations-it's about building high-performing teams, driving continuous improvement, and helping employees navigate change with confidence.
- Coach and develop customer service professionals
- Create a culture of accountability, engagement, and growth
- Provide clear expectations, feedback, and support
- Communicate with clarity and build commitment to new ways of working
- Maintain performance and engagement during periods of transformation
- Partner across the organization to solve problems and improve processes
- Teams consistently deliver exceptional customer experiences
- Process improvements create measurable business impact
Requirements
- 5+ years of technical experience with 2+ years of people leadership experience
- Experience leading through change and driving results
- Proven ability to coach, develop, and motivate teams
- Strong communication, collaboration, and problem-solving skills
- Contact center leadership experience is a plus, not a requirement
Nice to have
- Financial services experience preferred
- Bachelor's degree or equivalent experience preferred
Company info
- We are driven to do more.
- More for our customers and the financial professionals who offer our products.
- You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.
- At Athene, we're transforming the way we serve customers and support our employees.
- We're looking for a leader who thrives in a fast-paced environment, embraces change, and is passionate about developing people.
- Whether your experience comes from a contact center, operations, retail, hospitality, financial services, or another service-focused environment, we're looking for a leader who can inspire others and deliver results through people.
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