Panasonic

Panasonic

Customer Service Representative II

Mississauga, Canada · Mid · Contract

No sponsorship$37k-$55kDetected 37 days ago
ForecastingExcelSAPCustomer Support

About the role

  • Overview WHO YOU ARE AT PANASONIC CANADA: Panasonic Canada Inc. is currently looking to hire for the position of Customer Service Representative II.
  • Responsible for the timely and accurate processing of computer configuration sales orders for dealer and distribution accounts, supporting overall sales growth and revenue objectives.
  • Serves as a key point of contact for dealers and account managers, providing prompt and accurate information regarding products, pricing, availability, and shipment status through phone, email, fax, and mail.

Responsibilities

  • Process dealer, direct, and distributor configuration orders across Canada in accordance with departmental programs and guidelines Prepare order documentation, including special pricing, delivery arrangements, and promotional programs (e.g., volume rebates) Receive and process orders via phone, email, fax, EDI, and internal sales submissions Ensure accurate entry of all customer and order details into SAP; validate data through reports and resolve discrepancies with internal teams and dealers Monitor inventory availability, communicate backorders, and allocate incoming product based on predefined criteria or management direction Handle customer inquiries and special requests related to orders, delivery schedules, and product availability Track order status, inventory levels, and replenishment needs to ensure timely fulfillment Maintain and update internal databases and customer master records with accurate account and order information Coordinate with Service and Quality Assurance teams to support product readiness, returns, and warranty orders Investigate and resolve invoicing discrepancies, including pricing errors, rebates, special pricing claims, shortages, and freight issues Manage account credit/debit adjustments, ensuring compliance with company policies and proper documentation for approvals and audits Liaise with factory and parts teams to resolve inventory discrepancies and track discontinued items Support preparation of inventory data for forecasting and monthly reporting Provide internal support to account managers and cross-functional teams; generate regular and ad hoc reports (e.g., backorders, account status) Provide backup support for order desk functions and maintain accurate, organized filing systems
  • These tools are used to support, not replace, human decision making.
  • We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

Requirements

  • Candidates must be legally eligible to work in Canada at the time of application.
  • High school diploma required, with a minimum of 2 years of related experience in customer service, order processing, or a similar role Knowledge of computer hardware configuration is required
  • familiarity with parts and accessories is an asset Intermediate proficiency in Microsoft Office applications, including Excel, Access, Outlook, and Word
  • Experience working with credit processes or coordinating with Credit teams is an asset

Skills

  • The annual/hourly wage range for this position is $37,000 - $55,000 CAD.

Compensation

  • Responsibilities WHAT YOU'LL DO: Process dealer, direct, and distributor configuration orders across Canada in accordance with departmental programs and guidelines Prepare order documentation, including special pricing, delivery arrangement

Benefits

  • Panasonic Canada prioritizes total wellbeing.
  • DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.
  • In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion.
  • And many more benefits & perks HYBRID WORK MODEL Panasonic Canada Inc. supports a hybrid work model.

Company info

  • Panasonic is creating technologies that move us.
  • At Panasonic Canada, we do more than just offer great products and solutions.
  • We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential.
  • Their passion has been one of the driving forces behind our success for more than 100 years.
  • Meet Panasonic!
  • Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients.
  • HOW TO APPLY Please include a PDF copy of your current resume.
  • As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates.
  • We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential.
  • AODA POLICY Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate.

Visa & Work Authorization

  • Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.
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This listing is sourced directly from Panasonic's careers page and normalized into a canonical job model.