CodeBlack
Customer Support Specialist
Brooklyn, New York, United States
Sponsorship not specifiedDetected 187 days ago
SalesforceCRMCustomer SupportZendeskCommunicationProblem Solving
About the role
- Customer Service Specialist Responsibilities:
- - Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
Requirements
- Bachelor's degree in Business, Communications, or a related field may be advantageous.
- Practical experience with help desk software, such as Zendesk, and CRM software, such as Salesforce Sales Cloud, may be required.
- The ability to respond appropriately under pressure.
- The ability to speak a second language may be advantageous.
- The flexibility to work irregular hours, when required.
- Immediately escalating serious complaints or issues that you are not equipped to deal with.
- Attending workshops and meetings as required.
Nice to have
- Previous experience in a customer service role is preferred.
Company info
- Liaising with colleagues or managers to find the best solutions to customers' issues.
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