Tines
Lead Customer Success Manager - West
United States (Remote)
No sponsorship$190k-$220kDetected 1 day ago
DatabricksMachine LearningCanvaAccount ManagementCustomer SuccessIntercomCadenceLeadershipCommunication
> stay_score
odds of building a lasting career here
37Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- You are a self-starter and bar-raiser who operates with high autonomy, driving customer outcomes while working in tight partnership with Sales to uncover and capitalize on strategic growth opportunities.
- You will bridge complex technical deployments with executive-level business goals, ensuring customers realize maximum value from their investment and naturally expand their footprint with us.
Responsibilities
- Partner with Sales for Account Growth: Work side-by-side with Account Executives/Strategic Account Managers to identify expansion vectors, co-develop account plans, and position new capabilities that directly support the customer's technical roadmap.
- Integrate with Technical Counterparts: Partner closely with Forward-Deployed Engineers (FDEs) and technical leads to ensure technical delivery aligns directly with the client's business outcomes, removing friction and accelerating time-to-value.
- Operate as an Independent Bar-Raiser: Proactively build scalable Customer Success playbooks, elevate executive engagement standards, and operate with extreme ownership without needing step-by-step guidance.
- Cultivate C-Suite & Technical Sponsorship: Build multi-threaded relationships across business and technology functions (CIO, CISO, CTO, VPs of Engineering, Product Leads) to ensure continuous alignment with top corporate initiatives.
- Drive Business Outcomes & QBRs: Shift client conversations from product usage to business impact, leading executive business reviews (EBRs/QBRs) that demonstrate clear ROI and anchor the account for long-term growth.
- Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.
- And because Tines is secure and private by design, it's popular with security, IT, engineering, finance, and other security-focused teams.
- As a Lead Customer Success Manager, you will own the post-sales strategic relationship, retention, and value realization across our highest-stakes enterprise accounts.
- Drive Strategic Account Value & Retention:
- Partner with Sales for Account Growth:
Compensation
- Target Annual Earnings (salary + commission): $190K-220K OTE
Benefits
- Accountable for net retention, customer health, and long-term strategic alignment across a portfolio of complex enterprise accounts.
Company info
- Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows.
- Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson.
- This flexibility enables our customers to achieve their highest-priority goals faster.
- At Tines, we're driven by our values of Simplicity, Speed, and Soundness.
- We're excited about what's next, and we're looking for others to join us on our journey.
Visa & Work Authorization
- Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
This listing is sourced directly from Tines's careers page and normalized into a canonical job model.