Box
Senior Customer Success Manager
San Francisco, CA or Redwood City, CA · Senior
Sponsorship not specified$134k-$160kDetected 7 days ago
Account ManagementCustomer SuccessCommunicationCollaboration
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- Box (NYSE:BOX) is the leader in Intelligent Content Management.
- We help companies thrive in the new AI-first era of business.
- Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Responsibilities
- Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
- Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
- Deliver cohesive, high-impact solutions
- Box is redefining how enterprises manage and unlock value from their content in an AI-first world.
- You will work closely with executive stakeholders and cross-functional teams to align on priorities, drive change management, and ensure that Box delivers tangible impact.
Requirements
- 4+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing managing a book of business
- Demonstrated ability to translate customer needs into practical solutions and business outcomes
- Strong ability to navigate technical and business conversations, including discussing integrations, systems, and data flows at a high level
- Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
- Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
- If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
Compensation
- Box is committed to fair and equitable compensation practices.
Company info
- Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
- Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
- At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world.
- Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
- Partner with customers to map and redesign critical workflows
- We are an AI-first company. You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
- Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI.
- In this role, you will partner with enterprise customers not only to adopt Box, but to transform how work gets done across their organization using content and AI.
- You will serve as a strategic advisor and operator, helping customers understand their current content workflows, identify opportunities for improvement, and design future-state solutions that drive measurable business outcomes.
This listing is sourced directly from Box's careers page and normalized into a canonical job model.