Valence

Founding Product Deployment Specialist

New York, New York

Sponsorship not specifiedDetected 83 days ago

Machine LearningNLPComplianceProject ManagementCustomer SuccessLeadershipCommunicationMentoring

About the role

In the near term, this means rolling up your sleeves with our first cohort of priority clients - getting on the phone, working through IT and security blockers, and driving direct activation.
You'll be the connective tissue between Product/Engineering (what's shipping) and CS/Commercial (what clients need to hear and do).
This role will report to our VP of Engineering, but will work very collaborating across different teams.

Responsibilities

Drive direct activation with priority clients
Partner hands-on with our first cohort of clients to get new features turned on - making the calls, running the meetings, working through IT/security/legal blockers
Build trusting relationships with both senior sponsors (CHROs, SVPs) and day-to-day operators (L&D leads, program managers) that translate into faster activation
Build and own the deployment system
Design and run a repeatable process for launching new product capabilities across our enterprise base
Develop launch playbooks, internal enablement, and customer talk tracks that scale beyond you
Stand up a beta cohort to quickly validate features with the right mix of clients
Track and drive adoption at scale
Use adoption data to drive both client conversations and internal roadmap influence

Requirements

5+ years in customer-facing roles in B2B SaaS - implementation, customer success, solutions engineering, or a similar function where you've owned client outcomes end-to-end
Track record of personally driving feature adoption or product activation at enterprise clients - meaning you've moved the number, not just managed the process
Cross-functional influence without authority: you are able to get engineering, CS, and product moving in the same direction proactively and effectively
Experience running a structured beta program or pilot at an enterprise SaaS company
Experience navigating enterprise IT and security review cycles (SSO, GDPR, data agreements, Teams/Calendar integrations)
Familiarity with HR tech, talent platforms, or AI-powered enterprise products

Nice to have

Background in product marketing or change management
Experience at a high-growth startup, particularly through scaling moments
Outsized missions from day one, with direct responsibility for company-defining projects
Work alongside the executive team with transparency into strategy and decision-making
Influence on direction through real-time customer feedback and market insights
Work directly with cutting-edge AI models and next-generation platforms
Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale
Ownership & Rapid Growth

Compensation

Competitive salary including base + bonuses
Top-up grants as we scale and you deliver exceptional performance - your compensation grows alongside your impact

Benefits

Comprehensive health coverage (medical, dental, vision) from day one
Generous PTO, company-wide R&R shutdowns, and paid parental leave
Retirement plan support for US and global employees

Company info

We're the only company pioneering leadership coaching for large enterprises in an AI-first way.
Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.
We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc.
5000 fastest-growing private companies in America.
Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.
Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation.
These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.
intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together
Learn more about us and meet our team here https://www.youtube.com/watch?v=VGYZ59n_x-c
Location and Work Environment
This can be a remote or hybrid role.
NYC based candidates will be 3 days a week in office in Union Square.
Candidates must be comfortable balancing colleagues in global timezones, as needed.
Candidates must have valid ID/passport and must not have any restrictions on their travel abilities due to work authorization or permits.

Equal opportunity

We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported.
We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process.
If you have any questions, please reach out to Allison Langille, Head of People, at jobs@valence.co.
Valence is committed to protecting the privacy of all applicants.

Visa & Work Authorization

Candidates must have valid ID/passport and must not have any restrictions on their travel abilities due to work authorization or permits.

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This listing is sourced directly from Valence's careers page and normalized into a canonical job model.