Kevgroup

Technical Support Analyst

Toronto, Ontario, Canada

Sponsorship not specified$65k-$85kDetected 21 days ago

SQLRESTAccountingCustomer SupportResearchLeadershipCommunicationProblem Solving

About the role

If you are passionate about making a difference through great customer experiences, love digging into problems to find solutions, and are excited by the impact technology can have in education - we would love to hear from you.

Responsibilities

Act as an escalation point for frontline Support teams on complex support issues, including software, accounting, payment, database, and transactional data, working closely with vendors and partners to drive resolution and ensure alignment with KPIs and SLAs.
Write, execute, and validate SQL queries and approved scripts to support issue investigation, data validation, configuration updates, data correction, and operational troubleshooting.
Document resolutions and guidelines for support issues in the form of Support Tickets, Knowledge Base articles, and process documents.
Track and manage open issues with vendors and partners, escalating when needed to meet KPIs and ensure a positive customer experience.
Take part in an on-call rotation for urgent support issues as needed.
Share knowledge and provide guidance to frontline Support staff to build their skills and confidence in troubleshooting complex software, accounting, payment processing, database, transactional data, and POS issues.
Provide ongoing feedback to KEV leadership, partners, vendors, and team members to identify and drive process and operational improvements that strengthen our ability to serve as a trusted partner to clients.
Make a real difference every day - At KEV, your work supports children, parents, and schools across North America.
We don't just build software, we create solutions that simplify lives and strengthen communities.
At KEV, you'll have real opportunities to learn, develop, and shape your career

Requirements

Experience working with databases, transactional data, financial records, payment data, or other high-accuracy data environments.
Ability to execute approved scripts or technical procedures with care, precision, and strong attention to detail.
Experience with financial software, Point of Sale (POS) devices, payment processing, and/or EdTech is a strong asset.
Strong verbal and written communication skills, with the ability to adapt messaging for both technical and non-technical audiences, including executives.
Ability to reach your audience in simple, clear terms.
Ability to communicate effectively to multiple audiences from client to technical expert to executive.
Ability to use approved AI tools effectively and responsibly to improve productivity, documentation, troubleshooting, and analysis.

Nice to have

SchoolCash or SchoolFunds experience.
Experience working with K12 Districts or Schools, especially within School Finance.
Experience coordinating with external vendors to resolve technical or operational issues.
Note: This range reflects expected compensation at the time of posting.

Compensation

At KEV, we help school districts eliminate the school finance blind spot.
Our platform gives district finance teams real-time visibility and traceability into every dollar collected at the school level - whether it's cash, cheque, or digital.
From field trips to fundraisers, we help them manage every dollar with confidence.
More than 27,000 schools across North America trust KEV to manage over $8 billion annually.
By unifying payments, accounting, and reporting, KEV simplifies life for bookkeepers, builds trust with parents, and gives finance leaders the oversight their current systems cannot.
It's how we help schools stay compliant, reduce risk, and focus on what matters most, student success.

Benefits

Meaningful benefits - Because your well-being matters
Retirement Savings Support - We help you plan for your future with company-matched programs, including RRSP matching in Canada and 401(k) contributions in the U.S.
Flexible PTO - Take the time you need to recharge with close to 4 weeks of vacation and a company-wide holiday closure
Office perks - Enjoy a fully stocked snack bar and occasional catered lunches-because we know that great conversations (and ideas) often start around good food.
Our mission is rooted in impact, and every team member plays a vital role in shaping the future of K-12 education.

Company info

At KEV, we help school districts eliminate the school finance blind spot. Our platform gives district finance teams real-time visibility and traceability into every dollar collected at the school level - whether it's cash, cheque, or digital. From field trips to fundraisers, we help them manage every dollar with confidence. More than 27,000 schools across North America trust KEV to manage over $8 billion annually. By unifying payments, accounting, and reporting, KEV simplifies life for bookkeepers, builds trust with parents, and gives finance leaders the oversight their current systems cannot. It's how we help schools stay compliant, reduce risk, and focus on what matters most, student success.
Backed by Five Arrows, the PE arm of Rothschild & Co., KEV is investing more than ever to support K-12 in a world of tighter budgets, rising scrutiny, and fast-changing tech. We're headquartered in Toronto, with offices across North America.
If you're excited by the idea of building tech that protects schools, empowers finance teams, and improves education through better systems, KEV is the place for you.
This role is for an active vacancy.
At KEV, we help school districts eliminate the school finance blind spot.
Our platform gives district finance teams real-time visibility and traceability into every dollar collected at the school level - whether it's cash, cheque, or digital.
From field trips to fundraisers, we help them manage every dollar with confidence.
More than 27,000 schools across North America trust KEV to manage over $8 billion annually.
By unifying payments, accounting, and reporting, KEV simplifies life for bookkeepers, builds trust with parents, and gives finance leaders the oversight their current systems cannot.
It's how we help schools stay compliant, reduce risk, and focus on what matters most, student success.
Backed by Five Arrows, the PE arm of Rothschild & Co., KEV is investing more than ever to support K-12 in a world of tighter budgets, rising scrutiny, and fast-changing tech.
We're headquartered in Toronto, with offices across North America.
Investigate, troubleshoot, and resolve complex software, accounting, payment processing, transactional data, and database, ensuring timely and accurate resolution for internal teams and customers.
Work directly with customers on high-visibility or complex issues that fall outside the scope of frontline support.

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This listing is sourced directly from Kevgroup's careers page and normalized into a canonical job model.