ShipBob, Inc.
Area Manager, Inbound Hub Operations
North Aurora, Illinois, United States · Contract
Sponsorship not specifiedDetected 6 days ago
LogisticsProcess ImprovementMentoringOSHA
About the role
- Area Managers receive exposure across departments and shifts to contribute to operational and cultural excellence, diversifying their experience and exposing them to all aspects of our fulfillment and logistics operations.
- This role reports to the Operations Manager, Inbound Hub Operations, who also serves as the backup for this role.
Responsibilities
- Manage, build, and develop a team of 30+ inbound associates across dock, receiving, and processing (Temp and FTE).
- Review weekly inbound volume and WRO forecasts-scheduled dock appointments and expected receipts-and identify productivity and staffing requirements to meet overall building objectives.
- Own inbound hub metric reporting, including, but not limited to, receiving UPH, hub-to-transfer (dock-to-stow) cycle time against the 3-day hub SLA, WRO processing time, receiving and inventory accuracy, on-time receipt against ASNs/WROs, and Injury Rate.
- Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards.
- Manage dock scheduling and inbound appointment flow, coordinating with carriers and merchants to align inbound deliveries with available labor and dock capacity.
- Drive hub-to-transfer (dock-to-stow) cycle time and reduce inbound dwell so received inventory consistently meets the 3-day hub SLA, escalating receipt discrepancies, damages, and OS&D (over, short, and damaged) issues for prompt resolution.
- Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles.
- Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. <span da
- You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth.
Requirements
- Must be willing to work any shift, including nights and weekends, based on business demand.
Benefits
- We champion continuous learning and innovation.
- Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment, and employee wellbeing.
Company info
- We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission.
- When we hit milestones, we celebrate them together.
- When we fall short, we learn and move forward.
- Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals.
Apply directly at ShipBob, Inc. →Create a free account for alerts like thisView ShipBob, Inc. immigration profile
This listing is sourced directly from ShipBob, Inc.'s careers page and normalized into a canonical job model.