Netrio
End User Engineer
McKinney, TX
Sponsorship not specifiedDetected 16 days ago
AzureAnsibleIncident ResponseComplianceDNSCiscoHIPAACommunicationCollaborationMentoringSharePoint
About the role
- Communicate effectively with clients to understand their technology needs and provide tailored recommendations.
- Work within a ticketing system, ensuring timely and high-quality updates to clients and internal teams.
Responsibilities
- Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast.
- Solve complex technical problems and support junior team members through mentorship and knowledge sharing.
- Document all completed work and train support staff on client-specific systems and configurations, including security platform usage and incident response procedures. What you'll do
Requirements
- Knowledge of email and security tools (Umbrella 365, INKY, Proofpoint) and email protocols (SPF, DMARC, DKIM).
- Self-starter with the ability to resolve issues end-to-end with minimal supervision, including RCA and actionable recommendations.
- Proven hands-on experience with desktop support
- Ability to analyze and respond to email threats, phishing attempts, and web filtering issues using the above platforms.
Nice to have
- Experience in regulated environments (SOC2, HIPAA, HiTrust).
- Automation experience with tools like Chef, Puppet, Ansible, or Salt.
- Microsoft Azure certifications.
- We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.
- Expert-level knowledge of Microsoft 365: security, administration, deployment, and migration.
- Strong skills in Microsoft Windows, macOS, Microsoft Entra ID, Intune, Exchange, Defender, and endpoint protection.
- Solid understanding of Azure infrastructure: cost optimization, performance, security, and Azure Landing Zones.
- Proficiency in Intune MDM: policy creation, device enrollment, and management.
Skills
- Excellent communication skills in both writing and speaking; confident when working with clients, internal teams, and external vendors.
This listing is sourced directly from Netrio's careers page and normalized into a canonical job model.