LifeStance Health

LifeStance Health

Medical Office Receptionist (Rover)

DURHAM (NC) · Full-time

Sponsorship not specifiedDetected 6 days ago
ComplianceCustomer SupportHIPAAPatient CareCommunicationCollaborationAdaptabilityMicrosoft Office

About the role

  • The Rover Practice Coordinator performs all core functions of the Practice Coordinator role while providing support across a defined state/region.
  • This role backfills planned and unplanned staffing gaps an d supports practices experiencing increased volume or operational demand.
  • The Rover Practice Coordinator delivers high quality front office operations and exceptional customer service to both in-person and remote patients and clinicians.

Responsibilities

  • Create and maintain a positive, supportive, and professional working environment; serve as a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
  • Manage front desk responsibilities including greeting and checking patients in /out in a courteous manner.
  • Provide support to patients with requests via phone, email, and / or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. ​
  • Manage queues within the phone system, ensuring calls are answered in a timely manner to ensure excellent customer service.
  • Triage urgent patient needs and escalates to internal partners when necessary.
  • The Rover Practice Coordinator role is designed as a development opportunity for high-performing Practice Coordinators seeking broader operational exposure and readiness for expanded responsibility.
  • Through regional support, cross-practice collaboration, and increased complexity, this role builds skills aligned with future growth into Lead Practice Coordinator, or other Practice Operations roles, based on performance, business needs, and available opportunities.

Requirements

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
  • While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear.
  • The employee is frequently required to walk.
  • The employee must be able to lift and/or move objects up to 25 pounds.
  • Ability to flex schedule based on business need.
  • Minimum of 6 months of demonstrated success in a LifeStance Practice or Lead Practice Coordinator position, or manager approved exception based on readiness.
  • Maintains a high level of job performance and meets established attendance guidelines.
  • Currently not on active Corrective Action or Performance Improvement Plan
  • Duties/Responsibilities:
  • Operational Excellence:
  • Create and maintain a positive, supportive, and professional working environment
  • serve as a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
  • Preparation process for all patients ensuring all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is fully prepared.
  • Perform general office duties including mail handling, sorting, scanning documents, e-faxes, shared office email / Teams messages and maintaining office organization and cleanliness.
  • Communicate clearly and professionally with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Nice to have

  • High School or equivalent required, associates/bachelor's degree preferred​.

Skills

  • Ability to commute to a variety of offices within a defined regional radius.
  • Strong multitasking and prioritization skills
  • Clear and effective communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs)
  • Able to manage sensitive and confidential Information (HIPAA)

Compensation

  • $19.00-$19.50 per hour
  • Competitive salary based on tenure, experience, & market / geographic analysis
  • Paid Time Off (PTO): Time Away with Pay (TAWP)

Benefits

  • As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.
  • Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
  • At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs.
  • But we make it happen with the best team in mental healthcare.
  • As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
  • LifeStance Health Values

Company info

  • We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

Equal opportunity

  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • LifeStance is an equal opportunity employer.
  • Please note: This contact is intended solely for accommodation requests.
  • This contact is intended solely for accommodation requests.
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This listing is sourced directly from LifeStance Health's careers page and normalized into a canonical job model.