University of Central Florida
Unified Communications Engineer II, Collaboration Platforms
Orlando, FL (Main Campus), USA · Mid
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About the role
- University Operations is seeking to hire a Unified Communications Engineer II, Collaboration Platforms.
- This role is responsible for supporting enterprise voice infrastructure and collaboration services used by faculty and staff across the institution.
Responsibilities
- Install, configure, and support voice gateways, including SIP, MGCP, and analog gateway technologies.
- Implement approved configuration changes on session border controllers (SBCs) and Direct Routing connections.
- Administer and support Microsoft Teams collaboration and calling services, including Teams Phone, chat, channels, meetings, webinars, auto attendants, call queues, voicemail, and number assignments.
- Troubleshooting & Operational Support
- Manage incidents and service requests through ServiceNow and coordinate with internal and external support teams as needed.
- Support user, department, and phone number migrations to Teams Phone and collaboration platforms.
- Provide technical demonstrations and onboarding support for departments adopting new communications services.
- Partner with training and adoption teams to support end-user communications and change management efforts.
- Project & Documentation Support
- Develop technical documentation, migration plans, testing plans, diagrams, and change records.
Requirements
- Bachelor's degree and 2 years of relevant experience
Nice to have
- Experience administering Microsoft Teams and Teams Phone.
- Experience with Direct Routing, Session Border Controllers (SBCs), and voice gateways.
- Experience supporting enterprise telephony, call routing, and number management.
- Knowledge of E911 requirements and emergency calling configurations.
- Experience with contact center, IVR, or customer engagement platforms.
- Experience managing incidents and requests through ServiceNow or similar IT service management platforms.
- Strong technical documentation, project coordination, and customer service skills.
- Special Instructions to the Applicants:
Skills
- Visit our website or follow us on Facebook and Instagram to learn more.
- The Opportunity:
Compensation
- The anticipated salary range for this position is $64,518 - $80,000.
Benefits
- Monitor service health, call quality, and system performance while maintaining configuration records and operational documentation.
Visa & Work Authorization
- All applicants must be authorized to work for any U.S. employer.
This listing is sourced directly from University of Central Florida's careers page and normalized into a canonical job model.