Opportunityalliance

Opportunityalliance

Crisis Support Specialist - Maine Crisis Line - full time, remote optional (in ME)

Statewide (Maine) · Internship

Sponsorship not specifiedDetected 8 days ago
Customer SupportLeadershipCommunication

About the role

  • Apply today to join our extraordinary team, helping individuals and families experiencing a mental health crisis.
  • You will learn how to answer calls and text/chat messages on the crisis line, with the option to do all of this remotely!
  • You will have opportunities for growth and development, and the skills you learn in this job will be valuable for any career path.

Responsibilities

  • Crisis Support Specialist
  • Alliance is hiring Full-Time Crisis Support Specialist(s) to join the team with our Maine Crisis Line (MCL) program.
  • As a Crisis Support Specialist, you will:
  • Work to build rapport with help seekers by showing empathy and creating a safe, non-judgmental space
  • Develop crisis stabilization plans with callers, utilizing clinical support to ensure the implementation of the least invasive interventions possible, prioritizing their well-being and autonomy;
  • Work collaboratively with community partners and service providers to ensure comprehensive support and continuity of care for individuals in crisis;
  • Alliance works with people to build better lives and stronger communities.
  • We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
  • Mission: The Opportunity Alliance works with people to build better lives and stronger communities.

Requirements

  • An Associate's degree is required.
  • The employee must have reliable high-speed internet access.
  • Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call.
  • The ability to learn and understand written crisis contact documentation skills.
  • Demonstrated ability to work effectively with complex information to address challenging situations
  • Ability to become familiar with DSM-V information.
  • The ability to work independently as well as in a team environment.
  • The ability to use telephone, instant messaging and chat technology.
  • Must be able to successfully pass a criminal background, child protective service check & sex offender check.
  • If MHRT is required for the position you must pass CNA registry check
  • One year of relevant experience is preferred, but not required. Relevant experience is identified as follows: work performed in a behavioral health or human services setting, can also be as a paid volunteer or as a student/intern and includes crisis work, child protective services, warm line volunteer, residential care, case management, special education or work with people with developmental disabilities. One year of relevant experience is defined as
  • This position is fully remote, requiring a dedicated workspace that is quiet and free from distractions. The employee must have reliable high-speed internet access. Employer provides laptop, monitor and headset". The workspace should be ergonomically set up to ensure comfort and productivity. Regular communication with the team and supervisors will be maintained through virtual meetings, email, and messaging platforms. The employee is expected to adhere to data security and privacy guidelines to protect sensitive information.
  • Ability to earn the MHRT-CSP certification within 30 days of employment required - training onsite provided required
  • Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call. The ability to learn and understand written crisis contact documentation skills. The ability to manage complex tasks effectively.
  • A flexible schedule is required.
  • Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone, instant messaging and chat technology.
  • Must not be on the state or federal suspension and disbarment list.

Nice to have

  • One year of relevant experience is preferred, but not required.
  • One year of relevant experience is defined as
  • the equivalent of 1,200 hours of work, volunteerism, or internship or a combination of these areas.
  • Previous experience working in a call center, customer service environment a plus

Compensation

  • Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine.

Benefits

  • Our benefits include but are not limited to:
  • Generous paid time off accrual
  • Excellent medical benefits at very reasonable cost
  • Dental and Vision insurance options
  • Agency paid basic life insurance and STD & LTD disability insurances
  • 403(b) retirement with a generous agency match (all employees are eligible)
  • Tuition Reimbursement - offered once per year through an
  • To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits
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This listing is sourced directly from Opportunityalliance's careers page and normalized into a canonical job model.