Tekmetric

Director of Payments and Risk Operations

United States · Director

Sponsorship not specifiedDetected 8 days ago

Machine LearningData EngineeringLeadershipCommunicationCollaborationPublic SpeakingUnderwriting

About the role

We move fast, stay curious, and take full ownership of our results - no excuses, no finger-pointing.
If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you'll feel right at home here.
We're direct but respectful, ambitious yet grounded, and collaborative at every level.

You will build the reporting infrastructure that keeps leadership and cross-functional partners informed in real time, drive the shift from manual to AI-assisted decisioning, and serve as the primary operational partner to Stripe.
This is a high-ownership, high-visibility role for an operator who thrives on data, accountability, and building scalable systems from the ground up.
Using that reporting to manage the business: identify trends, surface risk early, drive decisions, and hold the team accountable to outcomes
Expanding further into automated, AI-assisted decisioning - humans manage exceptions, systems manage volume
Owning the operational relationship with Stripe and relevant partners
Partnering with Legal and Finance to maintain compliance reporting, audit readiness, and internal control standards
Building and leading a lean, high-performing team; evolving existing systems and processes as the payments function matures
But we're not just building software.
We're building a movement.
We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Strong analytical instincts - you know which metrics matter, which ones lie, and how to tell the difference
Experience leading an operational team through a manual-to-automated transition
Stripe experience is required & embedded fintech infrastructure fluency is required

Presenting operational performance to leadership and cross-functional stakeholders with clarity and confidence - no hand-waving on numbers
Deploying rules-based and AI-assisted workflows to reduce manual overhead without introducing risk blind spots
Owning portfolio-level loss performance - balance growth, risk appetite, and customer experience with real accountability
Designing and refining underwriting and monitoring strategies as GMV scales
proactively identify emerging risk patterns before they become portfolio problems
Maintaining controls aligned with Stripe's infrastructure and card network obligations
Serving as the central accountability point for Payments Ops across Product, Engineering, CX, Sales, and Finance
evolving existing systems and processes as the payments function matures

Tekmetric is seeking a seasoned payments and risk leader to own the full payments operations lifecycle for its growing embedded fintech platform.
Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

This listing is sourced directly from Tekmetric's careers page and normalized into a canonical job model.