Findhelp

Senior Partnerships Project Manager

Austin, TX · Senior

Sponsorship not specifiedDetected 17 hours ago

Project ManagementAccount ManagementBusiness DevelopmentCustomer SuccessLeadershipCommunicationCollaborationOrganizational Skills

About the role

We're changing the way people connect to social care.
Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Develop, communicate, and manage implementation project plans with stakeholders.
Proactively identify and help resolve integration partner roadblocks and escalations to keep timelines on track.
Collaborate effectively with internal departments-including Technical Solutions Engineers, Help Desk and Product Support, Customer Success, Sales, Legal, and Marketing-to ensure seamless partnership execution.
Own the continuous improvement and scaling of integration documentation, enablement resources, and training materials.
Help support the operational lifecycle of technology partnerships, managing activities related to intake, vetting, prioritization, tracking, and performance reporting.
Marketplace Supplier and Fulfillment Partnerships Optimize, document, and manage the end-to-end onboarding and system configuration processes for Marketplace suppliers.
Coordinate and support operational financial workflows, including invoicing and payment tracking for marketplace partners.
Manage the operational intake lifecycle for internal and external Marketplace requests, driving the vetting, prioritization, and tracking of incoming initiatives.
By developing robust documentation and training programs, you will empower internal teams-including Sales and Customer Success-to independently support customers with technology integrations and Marketplace programs.
Additionally, you will own the end-to-end enablement and onboarding experience for Marketplace suppliers.

Analyze, scope, and document the business drivers, technical workflows, and success criteria required to meet customer needs for technology partner integrations.
This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

Develop, maintain, and deliver comprehensive educational materials and enablement resources to train both internal teams and external marketplace audiences.

At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease.

This listing is sourced directly from Findhelp's careers page and normalized into a canonical job model.