Aircall.io, Inc.
Engineering Manager - Security Engineering
New York Office; Seattle Office · Senior
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About the role
- We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
- Our momentum comes from a simple idea: help teams work smarter, not harder.
- The result is higher revenue, faster resolutions, and teams that scale with confidence.
Responsibilities
- Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.
- Own the Secure Software Development Lifecycle (SSDLC) from threat modelling through to production deployment.
- Partner with engineering to embed security reviews, static analysis (SAST), dependency scanning (SCA), and secrets detection into CI/CD pipelines.
- Lead the Aircall Bug Bounty and Vulnerability Disclosure Program (VDP), triaging and remediating reports with engineering teams.
- Drive regular penetration testing cycles for web, mobile, and API surfaces; oversee remediation tracking.
- Define and maintain the security architecture of Aircall's cloud infrastructure (AWS), with a strong emphasis on zero-trust, least privilege, and defence in depth.
- Own, maintain and expand security observability through CSPM, CNAPP and CWPP tools like Wiz.
- Own network segmentation, secrets management, certificate lifecycle, identity & access management (IAM), and workload isolation, and secure hosting of internal AI applications
- Manage the security posture of third-party SaaS tools and vendor risk assessments.
- Collaborate with Infrastructure engineering and Product Engineering on shared security responsibilities and runbooks.
Requirements
- 7+ years of professional experience in security engineering.
- Maintain the corporate risk register for information security, presenting findings and remediation plans to senior leadership and the board as required.
Nice to have
- Hands-on experience with major cloud platforms (AWS strongly preferred, GCP or Azure a plus) and infrastructure-as-code (Terraform, CDK, or equivalent).
Benefits
- Ensure 24×7 detection coverage through tooling, automation, and on-call rotations, balancing reliability and engineer wellbeing.
Company info
- We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
- Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
- We are looking for a seasoned Engineering Manager to lead Aircall's Security Engineering organisation.
This listing is sourced directly from Aircall.io, Inc.'s careers page and normalized into a canonical job model.