Mindbody

Mindbody

Technical Account Manager

United States · Mid

Sponsorship not specified$56k-$67kDetected 28 days ago
ExpressSQLAccount ManagementProcess ImprovementCustomer SupportCommunication

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • By understanding each customer's business model, goals, and workflows, you'll help them get more value from Mindbody software and improve operational efficiency.
  • Serve as a primary point of contact, coordinating the resolution of basic and complex inquiries and escalating issues when needed
  • Apply advanced product knowledge to educate customers on Mindbody features, services, and best practices

Responsibilities

  • Track customer engagements, support interactions, account progress, milestones, and performance against established KPIs
  • Collaborate with internal teams to share knowledge, strengthen best practices, and resolve customer needs
  • Additional responsibilities may be assigned as needed to support the team and business goals.
  • Manage a designated portfolio of customers and build relationships that support their long-term success
  • Maintain current technical knowledge of Mindbody products, partners, and services
  • Ability to manage complex or escalated customer issues with sound judgment, patience, ownership, and professionalism

Requirements

  • 3+ years of experience in technical account management, customer support, client services, or another customer-facing technical role
  • Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences

Nice to have

  • Familiarity with Mindbody's core software products or experience supporting similar software platforms is preferred
  • Experience with basic SQL, Application Integration Programming (API), Partner Solutions, cross-regional implementation and support, or Datashare implementation and support is preferred

Compensation

  • It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable.
  • The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.
  • Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
  • The base salary range for this position in the United States is $55,700 to $66,800.
  • The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans

Benefits

  • Experience learning complex software platforms and using product knowledge to help customers improve workflows and achieve business goals

Company info

  • We're looking for the right person, not the perfect series of checkboxes.
  • Advocate for customers by communicating product, service, and process improvement opportunities with a solution-focused approach
  • As a Technical Account Manager, you'll manage the customer experience for an assigned portfolio of Mindbody customers.
  • You'll build trusted relationships with customers and internal partners, serving as a knowledgeable advocate and helping deliver an experience that makes it easy to do business with Mindbody.

Equal opportunity

  • The Company is an Equal Opportunity Employer.

Visa & Work Authorization

  • Opt-out or text STOP to cancel at any time.
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This listing is sourced directly from Mindbody's careers page and normalized into a canonical job model.