Collegeboard

Collegeboard

Associate Director, SSD Experience

Remote - USA · Director · Full-time

Sponsorship not specified$56k-$95kDetected 5 days ago
Product StrategyProject ManagementStakeholder ManagementForecastingOperations ManagementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

  • Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations.
  • Our team plays a critical and essential role in the success of students and educators before, during, and after test day.
  • In this role, you will serve as the operational integrator for the SSD Experience, translating product strategy and process improvements into scalable, real-world execution across testing programs.

Responsibilities

  • Partner closely with the SSD Experience Product Owner to identify operational risks and support the implementation of solutions impacting accommodated testers
  • Collaborate with product owners and cross-functional teams to ensure SSD-related capabilities are effectively operationalized and adopted
  • Manage escalations related to misaligned, incorrect, or outdated SSD data, ensuring timely resolution and continuous improvement
  • Perform quality control measures to maintain service standards and identify opportunities to reduce defects, rework, and operational friction
  • Use data and operational insights to inform and support recommendations for process and system enhancements that reduce manual workarounds and improve scalability
  • Incorporate stakeholder and operational feedback to drive improvements in service delivery, including support for accommodations requiring paper testing
  • Support the operational readiness and adoption of new processes, tools, and capabilities, ensuring teams are equipped to execute effectively
  • Define operational requirements and partner with stakeholders to support the development and implementation of metrics that monitor SSD performance and readiness
  • At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive.

Requirements

  • All CB employees are required to occasionally travel to meet in person for business purposes.

Nice to have

  • The ability to orient to the end user and deeply understand their issues and needs
  • Adept problem-solving skills, including using data to inform decisions and actions
  • Strong organizational skills with a predisposition toward action and production of results and outcomes
  • Proficiency in Microsoft Office applications
  • At least three to five years of experience working as an analyst or project manager in a professional setting
  • A bachelor's or master's degree in business or an equivalent field preferred
  • The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.

Skills

  • A passion for expanding educational and career opportunities and mission-driven work
  • Clear and concise communication skills, written and verbal

Compensation

  • We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.

Benefits

  • You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process.
  • solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

Company info

  • The College Board Operations division manages the digital test delivery process for millions of students each year.
  • Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed.
  • And due to its central role in supporting College Board's mission, ADO works closely with partners and stakeholders across College Board, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes.
  • About the Opportunity
  • As the Associate Director of SSD Experience, you will apply your operational expertise to support the mission-critical functions that ensure accommodated testers have an inclusive and reliable testing experience.
  • You will collaborate across cross-functional teams to establish the processes and practices that drive consistent, repeatable delivery of digital assessments for students with accommodations and the staff who support them.
  • Working in close partnership with the SSD Experience Product Owner, you will ensure new capabilities, workflows, and policies are effectively operationalized-driving readiness, resolving friction points, and enabling consistent delivery.
  • While the Product Owner defines the roadmap and prioritization, you will focus on ensuring those solutions work in practice, identifying gaps, and continuously improving the end-to-end operational experience.

Equal opportunity

  • Develop, refine, and monitor process flows to improve the accuracy, efficiency, and reliability of accommodation data across systems
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This listing is sourced directly from Collegeboard's careers page and normalized into a canonical job model.