Client Service Coordinator

Los Angeles - Beverly Hills · Full-time

Sponsorship not specified$55k-$65kDetected 1 day ago

BudgetingCustomer SupportLeadershipCommunicationMentoringMicrosoft Office

About the role

The Client Service Coordinator is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day-to-day operations.
The successful candidate will be organized, have an eye for detail and a passion for customer service.

Manage customer requests using our work order system and coordinate with building operations team
Maintain a high level of customer satisfaction, responding to customer needs in a timely manner
Provide support to ensure smooth operations of the Property Management Office (PMO)
Schedule periodic contracted services with building vendors as needed
Update all customer and staff directories and emergency contact lists, building guides, manuals, etc. as needed
Manage property management team supplies and office equipment
Assist with coordination and preparation of building tours
Prepare monthly automated rent documents, and arrears updates
Create and maintain customer billables spreadsheet based on lease language
Set up and maintain new building accounts, organize, and order office supplies for the Property Management Office as necessary

4 years of experience in commercial real estate or hospitality industry
Bachelor's degree
Ability to understand and communicate in English, verbally and in writing
This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role.
2 - 4 years of experience in commercial real estate or hospitality industry
Proficient in Microsoft Office or equivalent
Critical Competencies for Success:
Thrive in an innovative and fast-paced environment
Demonstrate strong interpersonal skills
Provide exceptional customer service
Strong mentorship and leadership qualities
Demonstrated ability to leverage emerging technologies, including artificial intelligence, automation, and data-driven tools, to improve efficiency, enhance decision-making, and drive innovation
Onsite presence is required for this position.
The base compensation range for this role is $55,000 - $65,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc.

Periodic inspections of common areas, including fitness center, locker rooms, lobbies, and exterior grounds

Be the first point-of-contact for customers and vendors and route requests and inquiries, including answering the PMO phone, routing emails, and greeting visitors
Assist new customers with onboarding procedures
Provide a warm and welcoming experience for customers and visitors
Actively support the Property Management team in fostering long-lasting relationships with customers
Maintain certificates of insurance for contractors, customers, and vendors
Communicate building updates to customers

This listing is sourced directly from Ts's careers page and normalized into a canonical job model.