OPENLANE
Arbitration Coordinator
US - AZ - Mesa (Mesa) · Senior
Sponsorship not specifiedDetected 32 days ago
CRMSalesCustomer SupportCommunicationCollaboration
About the role
- And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
- We transform risk into progress through data, experience, and intuition.
- Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times.
Responsibilities
- You will maintain accurate and complete files on all customer claims, complaints, and resolution details.
- Arbitration Manager, this role will collaborate with Arbitration Specialists/Representatives and the Sales team.
- The Arbitrations Coordinator collaborates with team members in other departments and has no direct reports
- Customer-Oriented: You will maintain communication with customers regarding arbitration status and timing.
- Detail-Oriented: You will maintain accurate and complete files on all customer claims, complaints, and resolution details.
Requirements
- Experience with dispute resolution or automotive, mechanical, or body shop environments.
- Working knowledge of Google applications including Sheets, Docs, and Gmail.
Nice to have
- Bachelor's degree.
- Auto auction experience or specific experience with automobile brands and equipment.
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Tuition Reimbursement for eligible programs
Company info
- At OPENLANE we make wholesale easy so our customers can be more successful.
- We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
- We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
- We pursue challenges that inspire us to build, create, and innovate.
- We seek to understand and improve our customers' experience.
- We deliver what we promise and learn along the way.
- Driven Waybuilders.
- Relentless Curiosity.
- Smart Risk-Taking.
- Fearless Ownership.
- What We Offer:
- Competitive pay
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This listing is sourced directly from OPENLANE's careers page and normalized into a canonical job model.