Flyzipline

Network Operations Field Support Engineer

Dallas-Fort Worth, Texas, USA

Sponsorship not specified$25k-$50kDetected 1 day ago

PythonBashPowerShellLinuxIncident ResponseLogisticsCadenceTCP/IPDNSCiscoNetwork MonitoringNetwork EngineeringCommunicationCompTIA

About the role

About Zipline Zipline is the world's largest and most experienced drone delivery service.
Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
The drone is only 15% of what we've built to enable seamless, reliable, global operations.

Own day-to-day monitoring and incident response for site and regional network infrastructure
respond to alerts, lead initial troubleshooting, and restore service within defined SLAs (example targets: initial response What You'll Bring
1-3 years hands-on experience in network support, NOC operations, or field network engineering supporting production or business-critical systems
Proven incident ownership: able to lead incident triage, runbooks, and post-incident documentation
Logistics and availability: able to travel between sites regularly (regional travel 25-50%), perform physical site work, and participate in scheduled on-call or shift rotations (including occasional nights/weekends).
Own day-to-day monitoring and incident response for site and regional network infrastructure; respond to alerts, lead initial troubleshooting, and restore service within defined SLAs (example targets: initial response What You'll Bring

You must be able to perform physical site tasks (lifting equipment, climbing ladders, working in confined racks/ceilings) safely and reliably.
Tools/stack familiarity: experience with network monitoring and ticketing systems and basic command-line tools
experience with Linux, scripting (Python/Bash/PowerShell), or monitoring stacks is beneficial.
Certifications or equivalent: CCNA, CompTIA Network+, military technical training, trade school credentials, or demonstrated hands-on experience in lieu of a degree.
If you like the sound of this position but are not sure if you are the perfect fit, please apply!

experience supporting operational sites or industrial environments is strongly preferred.
Comfortable operating under urgency and constrained conditions (field sites, weather, strict safety/aviation protocols)
able to stay focused during outages and coordinate cross-functional stakeholders.
evidence of reducing MTTR or ticket volume in previous roles is a plus.

This listing is sourced directly from Flyzipline's careers page and normalized into a canonical job model.