BCforward

Customer Service Agent

San Jose, CA, United States

Sponsorship not specifiedDetected 3501 days ago

AndroidCustomer Support

About the role

BCforward began as an IT business solutions and staffing firm.
BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico.
Through email and chat, you will resolve issues related to uploading, publishing, and maintaining apps on the Play Store.

Provide email and real time chat support to Play Developers
Collaborate with cross-functional resources to bring issues to resolution with an aggressive service level
Identify needs and collaborate on projects to improve support tools and processes
At least 1 year experience in customer service environment providing support via phone, email or live chat
At least 1 year programming or API level tech support experience
Ability to prioritize tasks and manage time effectively
Experience or interest in developing mobile applications
Understanding of customer support best practices and familiarity with customer support success metrics

Proven ability to identify and troubleshoot technical issues quickly and efficiently
Ability to communicate technical concepts clearly and effectively
Knowledge of the app industry

Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization.
We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.

This listing is sourced directly from BCforward's careers page and normalized into a canonical job model.