Edmentum

Edmentum

Customer Success Strategy & Operations Analytics

United States

Sponsorship not specified$110k-$120kDetected 1 day ago
SQLData AnalysisData VisualizationSalesforceCRMForecastingExcelCustomer SuccessLeadershipCommunicationRisk Modeling

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odds of building a lasting career here

26Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

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About the role

  • Edmentum is an Equal Opportunity Employer.
  • Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.

Responsibilities

  • Identify leading indicators of churn risk through historical data analysis and deliver findings as clear, actionable guidance for CS teams.
  • Own executive-level reporting for key customer segments and renewal cohorts, combining data integrity with compelling narrative.
  • Partner with Revenue Operations, Finance, and Data Operations to align reporting definitions, resolve cross-system inconsistencies, and strengthen the upstream data quality the entire team depends on.
  • As a CS Strategy & Operations Analyst, you'll sit at the intersection of data, strategy, and customer success, turning complex information into the insights that drive how Edmentum retains and grows its customer base.
  • As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications.

Requirements

  • You have 3+ years of experience in business intelligence, data analytics, or CX operations, and you know how to turn raw data into reliable insight.
  • You have hands-on Salesforce experience for CRM reporting and data management.
  • You have a strong analytical mindset and can communicate complex findings clearly to both technical peers and non-technical executives.
  • You are detail-oriented, holding a consistently high bar for data accuracy, reconciliation, and documentation.
  • You are experienced collaborating across cross-functional teams and adapt your communication style to fit your audience.
  • You have experience with QA validation processes and know how to build reporting workflows that others can trust and audit.
  • You are willing to take on evolving responsibilities based on business needs.

Nice to have

  • You have familiarity with customer success platforms such as Planhat or Gainsight (preferred).
  • You have knowledge of longitudinal data tracking, time-series analysis, or implementation analytics (preferred).

Skills

  • Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions.
  • These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people.

Compensation

  • At Edmentum, we are committed to pay transparency.
  • The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles.
  • Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets.
  • All compensation decisions are individualized and based on the specific circumstances of each candidate.
  • $110,000 - $120,000 USD

Benefits

  • Design and maintain scalable dashboards, reports, and a CS metric dictionary that give leadership clear, consistent visibility into customer health and performance across CRM and customer success platforms.
  • Develop and refine customer health score models, analyze their predictive impact on renewal forecasting, and bring data-driven recommendations to CS leadership.
  • Analyze implementation and adoption data across accounts, correlating outcomes with health scores and renewal rates to inform both CS strategy and product decisions.
  • You have experience with predictive analytics, health scoring, or retention risk modeling (preferred).
  • You are passionate about education and excited to contribute to a mission-driven company.
  • We also offer a comprehensive benefits package to support your overall well-being and work-life balance.
  • Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally.
  • Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Company info

  • Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students.
  • We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential.
  • We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
  • Build and manage renewal risk reporting frameworks, including longitudinal risk tracking, to surface at-risk customers before they become churn events.

Equal opportunity

  • If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the
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This listing is sourced directly from Edmentum's careers page and normalized into a canonical job model.