Sendbird

Sendbird

Sales Engineer

San Mateo, California, United States · Principal

Sponsorship not specified$200k-$235kDetected 4 days ago
JavaScriptSwiftKotlinReactReact NativeFlutteriOSAndroidRESTLLMsAgentic AIComplianceSalesUnityHIPAAResearchLeadershipCommunicationCollaborationPublic Speaking

About the role

  • You thrive at the intersection of technical depth and business impact, know the difference between a demo that informs and one that inspires, and use AI natively to move faster and do more than a traditional SE could alone.
  • This is a hybrid role based in our San Mateo office (3 days/week).
  • Mapping a customer's architecture is a puzzle to solve, not a box to check, and you've already spun up a Claude Project or n8n workflow to automate the research before the call ends.

Responsibilities

  • a decade of conversation infrastructure, now with AI on top, and a pipeline of buyers who need a technical partner, not a pitch deck.
  • You own the technical sales cycle, from discovery through solution design to close, turning complex customer problems into confident reasons to choose Sendbird.
  • We also value collaboration and relationship building.
  • We build things that matter.
  • Sendbird is building the AI workforce of tomorrow, and we hire that way too.
  • We take care of the people who build the future.

Nice to have

  • 3+ years in Sales Engineering (pre-sales) at a developer-focused platform SaaS and/or CPaaS company
  • Hands-on fluency with RESTful APIs, mobile SDKs, and integration workflows, with a clear understanding of how modern customer engagement workflows are built and scaled
  • Working knowledge of at least one development environment (JavaScript/React, iOS/Swift, Android/Kotlin, Unity, React Native, or Flutter)
  • Practical experience with generative AI concepts including LLMs, AI agents, and agentic workflows.
  • You've built with these tools, not just read about them
  • Familiarity with AI tooling such as Claude or ChatGPT, and automation platforms such as Make, Zapier, or n8n.
  • Confidence navigating security and compliance conversations (SOC 2, ISO-27001/42001, HIPAA, GDPR) with technical and non-technical stakeholders
  • Strong written and verbal communication in English

Skills

  • Articulate Sendbird's security and compliance posture clearly and confidently, helping enterprise buyers navigate procurement.

Compensation

  • For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.
  • To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.
  • A reasonable estimate of the current salary range for this role is $200,000.00 - $235,000.00.
  • We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.
  • We just made one of the boldest pivots in our company's history and we're already seeing it pay off.
  • $3,500 annual "Be Your Best Self" boost.

Benefits

  • Medical, dental, and vision coverage, on us.
  • Generous time off.
  • 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
  • Gym memberships, therapy, books, courses, massages, and more.
  • Parental leave for all new parents.
  • Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
  • HSA & FSA options.
  • Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
  • Life & disability coverage, fully paid.
  • Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.
  • Flexible Work Policy
  • We offer a flexible work schedule at Sendbird.

Company info

  • AI would fundamentally reshape how businesses talk to customers.
  • The infrastructure we'd spent a decade building would become commoditized.
  • The value would move up the stack into intelligence, into experience, into outcomes.
  • protect what we built, or reinvent ourselves.
  • We chose reinvention.
  • In December 2024, we made the full strategic pivot to AI first customer experience.
  • By February 2025, we'd launched our AI agent for enterprise CX built on a decade of conversation data, now with intelligence on top.
  • And in November 2025, we rebranded to Delight.ai.
  • The name says it all.
  • AI's real promise isn't efficiency or cost savings.
  • It's giving customers back something they lost the feeling of being truly understood and cared for.
  • Not satisfied.
  • Delight.ai is the AI concierge for customer experience.
  • Most AI agents forget you the moment the conversation ends.

Equal opportunity

  • What diversity and inclusion mean to us
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This listing is sourced directly from Sendbird's careers page and normalized into a canonical job model.