QGenda
Supervisor, Project Management
Atlanta, Georgia · Director · Full-time
No sponsorshipDetected 29 days ago
Project ManagementStakeholder ManagementSalesforceCRMHRPerformance ManagementLeadershipCommunicationCollaborationMentoring
About the role
- To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
- This role is ideal for a detail-oriented, people-first leader who thrives in a structured, fast-paced SaaS environment.
Responsibilities
- Conduct regular 1:1s, team meetings, and project check-ins to maintain visibility into workload, morale, and performance.
- Perform regular audits of project activity to identify compliance gaps, deviations from methodology, or inconsistencies in process execution.
- Partner with PMO Director to update, communicate, and reinforce SOPs as processes evolve, ensuring the team remains aligned with current standards.
- Identify patterns of non-compliance and develop targeted coaching plans or corrective actions in response.
- Partner with PMO Leaders and cross-functional stakeholders to maintain data integrity standards that support accurate reporting and forecasting.
- Develop and communicate clear expectations around tool usage, providing guidance and training to close knowledge or behavior gaps.
- Document and address performance gaps in a timely, consistent, and constructive manner, leveraging structured feedback frameworks.
- Partner with Director and Human Resources Business Partner on formal performance reviews, performance improvement plans (PIPs), and recognition initiatives.
- Support onboarding of new team members, ensuring a structured and consistent ramp experience grounded in PMO SOP/best practices.
- Maintain open communication with cross-functional partners including Sales, Product, and CX leadership to support seamless project delivery.
Requirements
- Strong understanding of project management methodologies with the ability to apply them consistently in a customer-facing implementation environment.
- High attention to detail with a track record of enforcing data accuracy, process compliance, and quality standards.
- Experience You Bring
- 3+ years of experience in project management, customer implementations, or a related field within a SaaS or technology environment.
- Proven track record of holding teams accountable to process and performance standards.
- Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US.
- Enforce consistent and accurate time entry and data logging practices across all required project management tools and platforms.
Nice to have
- Proficiency with project management tools, CRM platforms (e.g., Salesforce), and productivity suites (e.g., Google Suite)
- experience with time-tracking and resource management software preferred.
- Bachelor's degree preferred, or equivalent work experience.
- direct supervisory experience preferred.
- Experience with Salesforce, Google Suite, and ClickUp strongly preferred.
- PMP certification a plus.
- Not Required, but Nice to Have
Compensation
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
Benefits
- We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
- QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone.
- We are committed to creating a culture of embracing diversity, inclusion and equity for all.
Company info
- QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
- At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
- QGenda is headquartered in Atlanta.
- QGenda is redefining healthcare workforce management everywhere care is delivered.
- We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce.
- Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform.
- With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
- At QGenda, we value our employees and their contributions toward the success of the business.
- We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
- About Your Role
- As a Supervisor within the Customer Experience (CX) organization and Project Management Office (PMO), you will serve as a frontline leader responsible for the day-to-day performance, compliance, and development of a team of Project Resources.
- You will act as a critical bridge between individual contributors and Senior PMO leadership, ensuring operational standards are consistently upheld, data integrity is maintained across required tools, and team members are held accountable to established processes and expectations.
Visa & Work Authorization
- Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US.
This listing is sourced directly from QGenda's careers page and normalized into a canonical job model.