Base Power Company

Base Power Company

Field Application Engineer

Austin, TX

Sponsorship not specifiedDetected 23 days ago
Full-Stack DevelopmentGrafanaJiraCustomer SupportLeadershipCommunicationCollaborationProblem Solving

About the role

  • As our Deployment Engineer, you are the technical expert and central lifeline for our field crews.
  • You are the voice of Base from mission control, providing end-to-end guidance to ensure every battery installation and service call is safe, efficient, and successful.
  • You'll be the interdisciplinary link between our field electricians, our engineers, and our members, using tools like Grafana and Retool to monitor system health while troubleshooting issues over the phone, text, and Slack.

Responsibilities

  • Serve as the first line of technical support for in-field electrical questions and hardware issues, escalating complex compliance issues and documenting new solutions.
  • Create and maintain troubleshooting aid and hardware defect logs.
  • Create, track, and close service tickets through Jira or Odoo.
  • 2+ years in a technical support, electrical, or IT troubleshooting role.

Requirements

  • This role offers a unique opportunity to develop a 360-degree view of our technology.

Nice to have

  • Provide end-to-end guidance and troubleshooting for battery installations and service calls over phone, text, and Slack.
  • Identify field issue trends over time and flag high impact issues to hardware, software, or deployment teams.
  • Work closely with Member Experience to ensure the best possible experience for our members.
  • You'll directly impact installation speed, safety, and uptime while your insights will shape our hardware roadmap and operating procedures.
  • Strong foundation in electrical concepts
  • licensed electrician or hands-on field experience is a plus but not required.
  • Proven ability to quickly learn complex technical systems (electrical code, hardware, and software tools).
  • 4-year degree or equivalent electrical experience.

Company info

  • Base is America's next-generation power company.
  • We're rebuilding the foundation of modern civilization-electricity-by deploying a vast network of distributed batteries that is transforming today's fragile, centralized grid into a resilient and abundant system.
  • We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
  • Deployment Engineering is Base Power's mission control for field operations, acting as the real-time support system for our installation crews.
  • This team sits at the intersection of field electricians, engineering, and member experience, ensuring every install and service call runs smoothly, safely, and efficiently.
  • Beyond live troubleshooting, the team plays a key role in identifying trends, improving deployment playbooks, and influencing product and operational decisions.
  • Their work directly impacts installation speed, system uptime, and the overall member experience-making them a critical driver of our growth.
  • This is a team built for people who enjoy fast-paced problem solving, cross-functional collaboration, and developing a full-stack understanding of hardware, software, and field operations.
  • Base is a startup, which means priorities shift and evolve quickly.
  • Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive.
  • Rebuilding the grid is a big challenge.
  • We work hard because we care deeply about the impact we're creating.
  • We work in-person.
  • It's not a 9-to-5.
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This listing is sourced directly from Base Power Company's careers page and normalized into a canonical job model.