Majesco

Majesco

Technical Account Manager

United States · Senior

Sponsorship not specifiedDetected 40 days ago
HTMLAgentic AIProject ManagementAccount ManagementCustomer SupportCadenceLeadershipCommunicationProblem SolvingUnderwritingProperty & Casualty

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 14 green-card filings in this occupation, 86% were for a worker who already held the job.

Green-card follow-through: 100%

Of 14 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 495 days.86% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Majesco isn't just riding the AI wave - we're leading it for the P&C, L&AH, and Pension & Retirement markets.
  • If you're looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what's next for intelligent insurance and retirement technology, Majesco is where that work happens.
  • Technical Account Manager This is a Remote First position based in Puerto Rico.

Responsibilities

  • Build exceptional client relationships by acting as a technical advisor to assigned premium support accounts, requiring conversational level technical expertise across Majesco products and specialized skills in at least one area of Majesco technology.
  • Manage and understand SNOW incidents, customer escalations, and business pain points. Partner with internal teams on incident resolution ensuring that the customer is engaged and aware of action plans and resolution timing.
  • Own escalations to resolution for assigned accounts, ensuring customer and internal stakeholders are updated at defined intervals.
  • Establish and maintain regular meeting cadence with account stakeholders, including weekly updates, monthly operational reviews, and quarterly alignment meetings.
  • Create project plans to effectively upgrade and drive version currency of our software, including understanding base upgrades, aligning upgrade activities, planning deployments, and coordinating successful releases with stakeholders.
  • Strong project management skills, including the ability to manage multiple projects simultaneously.
  • Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants.
  • Break free from the past and build the future of insurance
  • The Technical Account Manager (TAM) is a trusted advisor to Majesco Premium Support customers across the insurance industry, providing valuable guidance around operations and optimization of their Majesco solutions.

Requirements

  • Experience with software implementation projects, including requirements gathering, functional specifications, QA, user acceptance testing, or training.

Nice to have

  • Minimum 10 plus years of experience in customer engagement, technical support, or account management role
  • at least 3-5 years of experience on insurance technologies, with Property & Casualty (P&C) insurance experience strongly preferred.
  • Experience applying change management concepts on a software implementation project
  • ITIL Foundations certification preferred.
  • Bachelor's degree or global equivalent required
  • familiarity with architecture frameworks and certifications such as TOGAF or Agile Product Owner is a plus.

Benefits

  • With 1400+ implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement.
  • At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution.
  • As a member of a rapidly growing and dynamic organization, the successful candidate must be flexible and willing to take on new tasks and responsibilities as business needs evolve.
  • This role may require shifting priorities, learning new technologies, and contributing to projects outside of the initial scope.
  • At Majesco, we offer a comprehensive employee benefits package with most coverage starting on day 1.

Company info

  • Work with management on politically sensitive issues impacting either the customers, business, or Majesco's relationship with the customer within regulated insurance environments.
  • Develop support and action plans with internal teams to drive issue resolution for customers (i.e. backlog burndown, priorities, etc.), including RCAs and long-term stability improvements.
  • Communicate proactively with customers regarding product and program information, supportability issues, and strategic product plans where appropriate for insurance clients.
  • Ability to work cross functionally and collaboratively with customers, team members, and stakeholders in technical and non-technical capacities.
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This listing is sourced directly from Majesco's careers page and normalized into a canonical job model.