Hinge Health

CSM Mid Market

Remote US · Mid

Sponsorship not specifiedDetected 92 days ago

SalesforceAccount ManagementExcelCustomer SuccessCommunicationPublic Speaking

About the role

Every day, millions of people struggle with musculoskeletal (MSK) pain - and Hinge Health is changing the way they access care.
As a Client Success Manager - Mid Market, you'll be at the heart of that mission: owning the day-to-day relationships with our employer clients and making sure they get maximum value from the Hinge Health platform.
If you thrive as a trusted advisor who can blend strategic thinking with hands-on execution, this role is built for you.

You build genuine, long-lasting relationships with clients at all levels.
You'll build relationships with your book of Mid Market clients, complete onboarding with your team, and begin independently managing day-to-day client needs while leaning on established talk tracks and templates.

2+ years of experience in client success, account management, or a related client-facing role

Experience at a high-growth or startup company and comfort navigating the associated ambiguity
Data integration proficiency and advanced Excel skills
Experience with client success platforms (e.g., Gainsight, Salesforce)
The platform addresses a broad spectrum of MSK care - from acute injury, to chronic pain, to post-surgical rehabilitation - through personalized, evidence-based care.
The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.
Learn more at http://www.hingehealth.com/http://www.hingehealth.com
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities.

In your first 6 months, you will take full ownership of your book of business and drive best-practice enrollment communications campaigns aimed at achieving annual enrollment goals.

Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development
Hinge Health is an

equal opportunity employer and prohibits discrimination and harassment of any kind.
If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

You'll begin crafting compelling data-driven stories for clients, consistently securing buy-in on standard communications plans with a 95%+ opt-in rate.

This listing is sourced directly from Hinge Health's careers page and normalized into a canonical job model.